District Manager

The District Manager is responsible for the oversight, leadership, and management of the assigned locations. This person should ensure the delivery of outstanding service to every guest who visits the retail locations of Triumph Energy. The District Manager maintains safe and efficient operation of all stores within the district while complying with all laws, regulations, and all company policies and requirements. District Managers are also responsible for coaching and developing all store level personnel for future career growth and ensure the store management team has a focus on employee development and training.

Essential Functions

Guest Experience:

·         Directing Store Management Teams: monitor daily activities; coach, train associates personally or oversee their training by others; make recommendations for promotions, demotions, suspensions, or separations.

·         Overall, Guest Services: Analyze guest experience and Quality Assurance scores to determine base line levels of service and quickly respond to areas of improvement.

·         Stocking Merchandise: Insure and oversee process of stores to keep shelves, displays, freezers filled and faced and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.

Leadership & People Development:

·         District & Store Staffing: Oversee and participate in the recruitment, interviewing and selection of store associates. Ensure each store is determining the most efficient use of allotted labor hours while optimizing labor within their district.

·         People Management: Upbeat, positive management style that fosters engagement and a team attitude toward a close, tenured group. Responsible for providing direct reports with timely, candid, and constructive performance feedback; developing associates to their fullest potential and providing challenging opportunities that enhance associate career growth. Developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding associates for accomplishments

·         Grow and Develop Store Leadership teams and offer opportunities to shadow incumbent and/or cover the District Supervisor role while incumbent is out (i.e., vacation coverage)

Store Operations:

·         Inventory Control: Ensure that each store in the district is adequately always stocked with merchandise and store managers accurately record all sales transactions, vendor transactions, ordering and pricing of product; participate in audits done quarterly at each store.

·         Security: Works with the store leadership team to minimize shoplifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.

·         Point of Sale System and Gas Console:  Ensure stores are properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Coordinate with Corporate Fuel team on pricing strategy and changes.

·       Council/ Communicate with store staff: Staff responsibilities, customer service, suggestive selling, promoting new products. Ensure adherence by associates to all company policies and procedures as well as all state and federal laws; investigate and resolve associate complaints or conflicts; accurate completion of time records.

Other duties assigned by Management include managing assigned stores’ payroll and store schedule.

• Visiting each assigned store a weekly
• Walking location with MGR (Damage to building, customer safety, image, etc.)
• Achievement of monthly store goals (NEW)
• Improved internal communication with departments (Maintenance, logistics, marketing, etc.)

Competencies & Capabilities: 

·         Belief in people development as a foundation for individual growth and organizational success

·         Recognizes that Accountability for actions and results – both good and bad – is required to achieve success

·         Excellent verbal and written communication skills,

·         Conveys respect and a cheerful outlook towards others through challenges and within daily work responsibilities

·         Fundamental understanding of store cost centers and other financial reports.

·         Process orientation and focus on prioritization and time management

·         Initiative-taker, strong drive, highly motivated to successfully manage time and prioritize opportunities and make decisions to deliver optimal results

·         Ability to operate in a complex, rapidly changing environment while adhering schedules and budgets.

·         Strong organizational, problem-solving and attention to detail skills are required.

Benefits:

• Company car provided
• 401k
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• PTO