IT Systems Administrator- On-Site

Role

The Help Desk IT Support Technician is responsible for providing first-line technical assistance to all

Triton team members. This role ensures quick, friendly, and effective support for hardware, software,

and systems issues across the organization. The Help Desk Technician will perform all duties in a

manner that reflects the Triton Way, serving as a positive and helpful resource for the team.

Job Responsibilities

Leadership and Behavior

• • Provide patient, helpful guidance during technical issues
• Maintain a positive, solutions-focused attitude
• Reinforce the Triton Way through professionalism and clear communication
• Serve as a reliable resource and positive example for the organization

Tasks

Help Desk Support

• • Respond to support requests via email, phone, ticketing system, or in person
• Troubleshoot and resolve issues with computers, peripherals, printers, network connectivity, software
• applications, and user access
• • Escalate unresolved issues to Systems Coordinator or Engineering as needed
• Track, prioritize, and close help desk tickets in a timely manner

User Account & Access Management

• • Create, modify, and deactivate user accounts
• Assist with password resets and MFA setup
• Ensure proper permissions are assigned based on role
• Workstation Setup & Maintenance
• • Set up new team member workstations, including computers, programs, logins, email, phone, and
• printers
• • Install, configure, and update software
• Maintain and clean computer workstations
• Replace or repair computers and peripherals
• Assist with office or workstation moves
• System & Network Support
• • Assist with routine server maintenance tasks
• Help monitor network devices and uptime
• Support routine updates and patches

Cybersecurity Support

• • Help identify and prevent phishing attempts
• Educate team members on safe cyber practices
• Monitor and report suspicious activity
• Technology Procurement Support
• • Submit RFQs or purchase requests for equipment
• Track hardware inventory

Process Improvement & Collaboration

• • Identify opportunities to streamline help desk processes
• Suggest improvements to documentation or training
• Support department and corporate goals
• Perform other duties as requested

Benefits:

• Performance & Attendance Bonuses
• Medical, Dental, Vision, & Life Insurance at 60 days
• Long and Short-Term disability coverage
• Critical illness, accident, hospital indemnity
• HSA and FSA opportunities
• 401(k) with company match after 60 days
• Paid Holidays & Vacation
• Personal Time
• Weekly Pay

Why Join Us?

• We invest in your growth with on-the-job training and development
• Clear paths for promotion and advancement
• Be part of a team that makes a meaningful difference in lives

If you have any questions, please call

Join the team that makes a meaningful difference in lives

Monday-Thursday 6 am - 4 pm

(2) 10-minute breaks, 20-minute paid Lunch.

We ask that you do not leave the facility during lunch since it is paid