Transportation Claim Manager (Player-Coach)

Position Overview

Triton Claim Management is seeking an experienced Transportation Claims Manager (Player-Coach) to lead a team while actively handling a portfolio of complex transportation claims. This role combines hands-on claim handling with people leadership, ensuring high-quality outcomes across commercial auto, trucking, cargo, and casualty claims.

The ideal candidate is a strong technical expert who can manage large exposure claims, mentor team members, and drive best-in-class claims performance, service, and operational excellence.

Key Responsibilities

Individual Contributor (Adjuster) Responsibilities

• Manage a caseload of complex transportation claims, including:
• Commercial auto liability (BI & PD)
• Trucking and logistics losses
• Cargo and related exposures
• Catastrophic and multi-party claims
• Handle claims from FNOL through resolution, including litigation.
• Conduct coverage analysis and draft reservation of rights / denial letters.
• Establish and maintain adequate reserves and monitor claim developments.
• Lead investigations into liability, damages, and causation.
• Develop and execute resolution strategies, including early settlement opportunities.
• Attend and participate in mediations, settlement conferences, and trials.
• Manage defense counsel, experts, and vendors, including budgeting and performance.

Leadership & Team Management Responsibilities

• Supervise, mentor, and develop a team of transportation claims adjusters.
• Conduct file reviews, audits, and performance evaluations to ensure quality and compliance.
• Provide technical guidance and escalation support on complex or high-exposure claims.
• Drive adherence to claims best practices, regulatory requirements, and company standards.
• Support training, onboarding, and professional development of team members.
• Monitor team workloads, productivity, and service levels.

Operational & Strategic Responsibilities

• Collaborate with underwriting, risk, legal, and senior leadership on:
• Large losses
• Coverage issues
• Emerging claim trends
• Identify and communicate transportation claim trends, exposures, and improvement opportunities.
• Assist in developing and refining claims processes, workflows, and strategies.
• Prepare and deliver large loss reports and presentations to leadership.

Financial & Compliance Oversight

• Manage claim indemnity and expense budgets for assigned files and team portfolio.
• Ensure accurate financial tracking, reserving, and reporting.
• Identify and pursue subrogation and recovery opportunities.
• Ensure compliance with state regulations, licensing requirements, and internal controls.

Qualifications

• Bachelor’s degree required
• 15 years of experience in claims handling, with strong emphasis on:
• Transportation / trucking claims
• Commercial auto liability (BI/PD)
• Complex and litigated claims
• Prior leadership or supervisory experience strongly preferred.
• Proven ability to manage large exposure and catastrophic claims.

Core Technical Skills

• Coverage analysis and policy interpretation
• Litigation and counsel management
• Multi-party and high-severity loss evaluation
• Contractual risk transfer (indemnity, additional insured)
• Advanced negotiation and settlement expertise

Leadership Competencies

• Ability to coach, mentor, and develop talent
• Strong decision-making and problem-solving skills
• Effective at balancing hands-on work with team oversight
• Excellent communication and stakeholder management abilities
• High level of accountability and operational discipline

Additional Requirements

• Adjuster licensing (or ability to obtain where required).
• Ability to travel for mediations, trials, and client meetings.
• Proficiency in claims systems and Microsoft Office Suite.

Why This Role

At Triton, we are committed to delivering industry-leading claims expertise and service excellence. This role offers the opportunity to manage complex, high-impact transportation claims, contribute to key strategic initiatives, and collaborate with a team focused on achieving best-in-class outcomes.

This is a unique opportunity to combine deep technical expertise with leadership, shaping claim results while developing talent and helping drive Triton’s claims strategy forward.

Pay: $150,000.00 - $180,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Complex Claim, Litigated claim handling: 10 years (Required)

License/Certification:

• claim adjusting license (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Alpharetta, GA 30009

Salary : $150,000 - $180,000