Customer Service Representative

Overview
Tritex Services is a locally owned and operated family company that has been providing quality products and services for over 38 years. As a Customer Service Representative (CSR) at Tritex Services, you will be the primary liaison between customers, sales, and operations. The CSR is therefore driving and visiting customer accounts a vast majority of the time. Your role is to maintain strong customer relationships, process orders accurately, and provide professional support across service, logistics, and sales functions. This position is ideal for someone who thrives in a fast-paced, team-oriented environment, enjoys problem-solving, local travel, and takes pride in delivering outstanding customer experiences.

Core Responsibilities

• Provide exceptional customer service through in-person visits, phone calls, emails, and online meetings.
• Build, manage, and maintain accurate customer contact records.
• Process customer orders, renewals, changes, and inquiries with precision and timeliness.
• Notify and collaborate with leadership on customer service or sales concerns.
• Perform inventory audits for customers; assist with product allocation.
• Support route operations including morning loadouts, shortages, runbacks, and occasional deliveries.
• Assist Route Sales Representatives (RSRs) with sales, service, and product cut needs.
• Ride along on routes to gain insight into customer needs and support RSRs.
• Review and track contract renewals to ensure retention.
• Partner with Route & Branch Managers to address customer service issues.
• Communicate with Alliant (Route Accounting System) to resolve order issues, generate, and review reports.
• Support Accounts Receivable with collections when needed.
• Assist with sales initiatives, including promotions, direct sales, and rental sales.
• Contribute to team projects such as holiday schedules, customer notification letters, and retention initiatives.
• Meet performance expectations for customer visits, testimonials/Google reviews, renewals, and sales contributions.

Additional Duties

• Draft professional correspondence and letters to customers.
• Develop spreadsheets and track operational or sales data.
• Maintain organized digital and physical filing systems.
• Coordinate tasks and projects with colleagues across departments.
• Provide general logistical support and assist with deliveries as directed.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1–3 years of customer service experience, ideally in service, logistics, or distribution.
• Current, valid Drivers License.
• Strong communication and interpersonal skills; ability to build lasting customer relationships.
• Proficiency in Microsoft Office Suite; experience with Alliant or other CRM/ERP systems a plus.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Self-motivated, comfortable working independently and as part of a team.
• Valid driver’s license required for route ride-alongs or occasional deliveries.

What We Offer

• Competitive salary with performance incentives.
• Comprehensive benefits package (medical, dental, vision, retirement plan).
• Company vehicle to use during work hours.
• Paid Time Off.
• Professional development and career advancement opportunities within Tritex Services.
• A collaborative, customer-focused work environment where your contributions make a direct impact.

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Trenton, GA 30752 (Required)

Ability to Relocate:

• Trenton, GA 30752: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $75,000