What are the responsibilities and job description for the Customer Service Representative position at OneSource Sample?
Company Description OneSource Sample is a premier provider of integrated print, sampling, display, contract packaging, fulfillment, and retail support solutions for leading brands across diverse industries. The company combines custom product samples, commercial print, point-of-purchase displays, e-commerce fulfillment, logistics, and installation into a single, streamlined partnership. With a strong focus on craftsmanship, innovation, responsiveness, and consistency, OneSource Sample supports clients in turning ideas into impactful physical and digital experiences. The team simplifies the process from concept through completion, offering end-to-end solutions that help brands stand out and operate more efficiently.
Role Description The Customer Service Representative role at OneSource Sample is a full-time, on-site position based in Dalton, GA. In this role, the individual responds to customer inquiries via phone, email, and online platforms, providing accurate information about services, orders, and timelines. Daily responsibilities include processing orders, updating account information, tracking shipments, and coordinating with internal teams such as production, logistics, and sales to resolve issues. The person in this role will follow up on customer requests, handle complaints with professionalism, and ensure timely resolution while maintaining detailed records in customer management systems. The Customer Service Representative also contributes to continuous improvement by identifying recurring issues, suggesting process enhancements, and supporting a positive, collaborative work environment.
Qualifications
Role Description The Customer Service Representative role at OneSource Sample is a full-time, on-site position based in Dalton, GA. In this role, the individual responds to customer inquiries via phone, email, and online platforms, providing accurate information about services, orders, and timelines. Daily responsibilities include processing orders, updating account information, tracking shipments, and coordinating with internal teams such as production, logistics, and sales to resolve issues. The person in this role will follow up on customer requests, handle complaints with professionalism, and ensure timely resolution while maintaining detailed records in customer management systems. The Customer Service Representative also contributes to continuous improvement by identifying recurring issues, suggesting process enhancements, and supporting a positive, collaborative work environment.
Qualifications
- Demonstrated ability in Customer Service and Customer Support to handle inquiries, resolve issues, and manage orders effectively.
- Experience fostering Customer Satisfaction and Customer Experience, ensuring positive interactions and long-term relationships.
- Background working as a Customer Service Representative or in similar customer-facing roles.
- Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
- Proficiency with office software and customer relationship management (CRM) tools; ability to learn new systems quickly.
- Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment while meeting deadlines.
- Collaborative mindset with the ability to work effectively with cross-functional teams and maintain professional relationships.
- High school diploma or equivalent required; additional education or training in business, communications, or related fields is a plus.