What are the responsibilities and job description for the Call Center Scheduling Specialist position at Tristate Ortho?
Job Summary:
The Call Center Scheduling Specialist, under the direction of the Scheduling Manager, is responsible to answer the phones in a helpful, friendly and timely manner from the comfort of your home. Working at the corporate office is also an option. This person schedules appointments, takes messages and transfers phone calls. Regular attendance is an essential part of this job.
The Call Center Scheduling Specialist, under the direction of the Scheduling Manager, is responsible to answer the phones in a helpful, friendly and timely manner from the comfort of your home. Working at the corporate office is also an option. This person schedules appointments, takes messages and transfers phone calls. Regular attendance is an essential part of this job.
**Full Time, 40 hours weekly - Choice of shifts 1.) M-F 8AM-5PM or Rotating schedule starting at 7:30am-5pm, Wednesdays early day out.**
Minimum Qualifications:
Must be available to come on-site for 90-day training period.
Must live within a 90-mile radius of Evansville, IN to attend in-person training and company meetings as necessary.
Must reside in the state of Indiana.
Must have access to high-speed internet.
Essential Functions:
Answers the phones in a helpful, friendly and timely manner
Assists patients in making appointments
Schedules patients based on physician protocols and templates
Transfers calls to the appropriate department when necessary
Takes messages and sends to appropriate people
Creates tasks in SRS so that patient messages are documented and addressed
Communicate with patients via texting (Arterra) appropriately
Takes new patient information and enters it into the system
Additional Responsibilities:
1. Covers for associates when on vacation, leave, etc.
*The preceding examples are representative of the assignments performed in this position and are not intended to be all-inclusive.
Job Qualifications:
Experience in physician’s office preferred
Experience with Centricity and SRS preferred
Ability to operate phone system equipment
Proficient with use of computers including Microsoft Office Suite
Ability to learn new computer programs
Ability to work under pressure, make decisions and use judgement
Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization
Ability to maintain good working relationships with co-workers, supervisors, management, and other staff
Must have verified internet service and established dedicated work area at home. Company will provide equipment (keyboard, computer, monitor, phone, etc).
Minimum Qualifications:
Must be available to come on-site for 90-day training period.
Must live within a 90-mile radius of Evansville, IN to attend in-person training and company meetings as necessary.
Must reside in the state of Indiana.
Must have access to high-speed internet.
Essential Functions:
Answers the phones in a helpful, friendly and timely manner
Assists patients in making appointments
Schedules patients based on physician protocols and templates
Transfers calls to the appropriate department when necessary
Takes messages and sends to appropriate people
Creates tasks in SRS so that patient messages are documented and addressed
Communicate with patients via texting (Arterra) appropriately
Takes new patient information and enters it into the system
Additional Responsibilities:
1. Covers for associates when on vacation, leave, etc.
*The preceding examples are representative of the assignments performed in this position and are not intended to be all-inclusive.
Job Qualifications:
Experience in physician’s office preferred
Experience with Centricity and SRS preferred
Ability to operate phone system equipment
Proficient with use of computers including Microsoft Office Suite
Ability to learn new computer programs
Ability to work under pressure, make decisions and use judgement
Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization
Ability to maintain good working relationships with co-workers, supervisors, management, and other staff
Must have verified internet service and established dedicated work area at home. Company will provide equipment (keyboard, computer, monitor, phone, etc).