What are the responsibilities and job description for the Call Center Scheduling Specialist position at Tri-State Orthopaedic Surgeons?
Call Center Scheduling Specialist
Days: Monday-Friday
Hours: Employees may work a traditional 8:00am–5:00pm schedule or opt for extended shifts earlier in the week, allowing for alternating half-days (Thursday one week, Friday the next).
Job Summary:
The Call Center Scheduling Specialist, under the direction of the Scheduling Manager, is responsible to answer the phones in a helpful, friendly, and timely manner from the comfort of your own home. This person schedules appointments takes messages and transfers phone calls. Regular attendance is an essential part of this job. Candidate must be available to come on-site for 90-day training period. Candidate must live within a 30-mile radius of Evansville, IN to attend in-person training and company meetings as necessary.
Essential Functions:
Essential Functions:
- Answers the phones in a helpful, friendly and timely manner
- Assists patients in making appointments
- Schedules patients based on physician protocols and templates
- Transfers calls to the appropriate department when necessary
- Takes messages and sends to appropriate people
- Creates tasks in SRS so that patient messages are documented and addressed
- Takes new patient information and enters it into the system
- Communicate with patients via texting (Artera) appropriately
- Must be able to multi-task
Additional Responsibilities:
- Covers for associates when on vacation, leave, etc.
- The preceding examples are representative of the assignments performed b this position and are not intended to be all-inclusive.
Job Qualifications:
- Experience in physician’s office preferred
- Experience with Centricity and SRS preferred
- Ability to operate phone system equipment
- Proficient with use of computers including Microsoft Office Suite
- Ability to learn new computer programs
- Ability to work under pressure, make decisions and use judgment
- Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization
- Ability to maintain good working relationships with co-workers, supervisors, management, and other staff
- Must have verified internet service and established dedicated work area at home. Company will provide equipment (keyboard, computer, monitor, phone, etc.)
