Collections Specialist (Corporate)

Collections Specialist (100% In Office)Location: Rockville, MDIndustry: Corporate Services / Hospitality Support A well-established corporate headquarters is seeking a Collections Specialist to join its fast-paced collections department. This role is responsible for handling high-volume collection activities, maintaining assigned accounts, and ensuring timely payment resolutions while delivering professional customer service. This position will be in office Monday through Friday and the pay range is $20-23 per hour. Position SummaryThe Collections Specialist will be responsible for managing collection calls, negotiating payment plans, resolving discrepancies, and coordinating with internal departments to ensure accurate cash application and account maintenance. The ideal candidate will thrive in a high-volume, goal-oriented environment and contribute to the reduction of aged receivables. Key ResponsibilitiesHandle high-volume collection calls and correspondence in a professional, customer-focused manner.Negotiate payment arrangements and payment plans with franchisees or clients.Monitor and maintain assigned accounts while ensuring accurate documentation in PeopleSoft.Process customer refunds and resolve discrepancies, including penalty disputes, short payments, and write-offs.Coordinate with billing, sales, legal, and accounting teams to resolve customer disputes.Collaborate with the cash applications team on proper application of payments.Maintain detailed notes of all collection activities and ensure supporting documentation is organized.Assist with administrative duties to support department efficiency.Contribute to achieving departmental goals of reducing aged receivables and maintaining DSO (Days Sales Outstanding) under 30 days. QualificationsHigh School Diploma (required).Minimum 1 year of collections experience.Experience in franchise collections preferred.Proficiency with Salesforce and PeopleSoft preferred.Strong negotiation, organizational, and customer service skills.Ability to work in a fast-paced environment and meet collection targets.

Salary : $20 - $23