Office Coordinator

Triple Crown Nutrition Office Coordinator, Wayzata, MN

We are searching for a detail-oriented Office Coordinator to join our team. This position will work on-site in Wayzata, Minnesota and will be supervised by our Financial Controller. This role is responsible for providing excellent customer service through effective and efficient customer interaction and problem resolution, while also supporting Triple Crown Nutrition’s Business Driver Strategies. Focus is on both external customers and internal teams in Wayzata and all Triple Crown Nutrition territories.

Responsibilities:

• Interact via telephone, email, online chat, or in person to provide support and information on products or services. Ensure that appropriate actions are taken to resolve problems and concerns.
• Taking, processing, and confirming orders with suppliers.
• Accurately process invoices and distribute to customers via post or email and digitally file processed invoices, utilizing Datacor.
• Enter miscellaneous internet orders into Datacor and perform related shipping duties.
• Greet visitors and direct them as appropriate.
• Run month-end statements in Datacor and perform customer follow up on any past due accounts.
• Package and ship Triple Crown Nutrition promotional items to Regional Sales Managers and send out customer feed samples.
• Assist with End of Month, Quarterly, and Annual closing responsibilities.
• Manage Office:

o  Proactively order office supplies for Wayzata office.

o  Answer, screen, and direct phone calls to staff as needed.

o  Receive and distribute mail, documents, packages, and courier deliveries as appropriate.

o  Greet visitors and direct them as appropriate.

o  Manage onsite equipment including copiers, food/coffee equipment, coordinating maintenance

when needed.

•  Performs other duties as required.

Required Skills and Abilities:

• Good verbal and written communication skills with a focus on active listening and interpersonal customer service skills.
• Proven ability to work in a flexible team environment.
• Good problem-solving and organizational skills to support business plans.
• Strong ability to retain knowledge of our products and the software we use.
• Proficient in Microsoft Office. Datacor ERP System or other database experience preferred.
• Beginner to intermediate understanding of administrative and clerical procedures and systems.

Education and Experience:

• High school diploma or GED required; Associates degree, or equivalent experience, preferred.
• Minimum of 3 years of customer service experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds.

This is a full-time non-exempt, hourly position with a competitive hourly rate and benefits package, which includes eligibility for Medical, Dental, Vision, Life, LTD, HSA, FSA, Vacation, PTO, and 401(K) programs. The hourly range set for this position is between $25 - $30 per hour. Direct applicants only. Recruiters and agencies, please do not contact us regarding this role.

Triple Crown Nutrition, Inc., was established in 1989 and is headquartered in Wayzata, Minnesota. We are a premium horse nutrition company whose products are sold through a dealer distribution network across the United States. Triple Crown also has a vitamin, trace mineral premix, and distribution business, Mercer, based in Syracuse, NY that primarily services the New England states. Across the two businesses, we have over 90 employees, 2 manufacturing facilities and offices in MN, PA, and NY. 

Triple Crown Nutrition is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.