Service Coordinator-Program for Survivors of Torture Full-Time (Not Remote)

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Center for Global Health and Healing is hiring for a team-oriented and compassionate Service Coordinator for the Program for Survivors of Torture, located in Boise, near the Regional Medical Center! *This is a grant funded position. The current grant is through October 2027, with the possibility of being renewed. This position does quality for all benefits. Position Summary & Highlights: As the Service Coordinator for the Programs for Survivors of Torture (PSOT), you will provide service coordination to eligible participants and their families under the PSOT Program. The PSOT program works under The Center for Global Health & Healing as an expanded service to the refugee community since 2015. For survivors and their families, PSOT offers interdisciplinary and integrative services to help address the physical, psychological, social, and spiritual impact that torture and trauma has on the person. ***This position will work in-person at the International clinic or in the community with the clients. This position does not work remotely or hybrid.*** What Will You Do: You will be responsible for ongoing, in-person individual case management including: Conducting a screening interview with potential clients Facilitating the participant’s needs assessment Developing an individualized wellness plan based on SMART goals and identified needs Monitor services in accordance with the wellness plan Monitoring the plan for positive outcomes This is a direct patient care position. You will meet with participants either weekly, or at least quarterly face-to-face - in the clinic, in the community, or by home visit; this is a large part of the position. This may include connecting eligible participants with services within the Saint Alphonsus Health System and outside community partners. This may include attending appointments with participants in the community, as they pertain to a focus area of the program: Medical services Mental health services Case management Service coordination Massage/Acupuncture Community Garden Legal services You will also be responsible for providing community outreach and information on the program to local stakeholders and for collection of program data and providing that information to program leadership. An ideal candidate will have the following experience: Thorough understanding of the current refugee process as it relates to resettlement, healthcare, mental health and broader social services needs. As well as various other immigration processes. An in depth understanding, or willingness to learn, of trauma informed, culturally responsive and linguistically appropriate care. Experience in case management, community outreach, and working in a diverse multidisciplinary team. Work Schedule: 40 hours/week, either 4 - 10 hour shifts (flexible on Mon. - Thurs. or Tues. - Fri.) or 5 - 8 hour shifts (most work 8:00am - 4:30pm, but flexible) Learn more about the Program for Survivors of Torture/Center for Global Health & Healing: https://www.saintalphonsus.org/services/center-for-global-health-and-healing Minimum Requirements: Must possess knowledge normally acquired through completion of a Bachelor’s degree in social work, clinical counseling, public health, community development or related field, OR two years’ experience (volunteer or paid) in a refugee service provision context and/or experience providing service coordination required. Highlights and Benefits When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow. Visit www.saintalphonsus.org/careers to learn more! Saint Alphonsus Facility Information Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. Forbes America's Best Large Employers 2025; Forbes America's Best Employers for Healthcare Professionals 2025; Top 15 Health Systems in the country by IBM Watson Health; The region’s most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.