Technical Writer

Technical Documentation (External):

- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements

- Collaborate closely with the Product Owner team to gather necessary information.

- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to ensure proficiency

• Creating technical documents and manuals
• Write end-user documentation including user manuals, technical documents, online help and infrastructure documentation
• Create and write technical documentation
• Maintain technical documentation for software products
• Maintaining all software user documentation
• Create and maintain technical manuals and user assistance documentation for software
• Comprehend technical drawings to document technical content
• Rewrite and/or edit technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications and related technical publications
• Writing and editing technical documents such as product manuals, service manuals, procedure manuals, and operations manuals
• Prepare user guides and instructional documentation (5%)
• Create user manuals, technical tutorials, installation guides, and operational documentation for technical and non-technical audiences
• Providing writing support for technical documents such as sales proposals, user manuals, systems guides and training manuals
• Developing and writing technical papers, manuals and supporting product documentation
• Translate technical information into manuals and/or web-based documents for non-technical and technical users
• Edit technical and process documentation
• Define technical specifications required for documentation
• Create user manuals and guides for software applications used within TMC
• Deliver technical documentation and presentations
• Translate technical information and create manuals and/or web-based documents for non-technical and technical users
• Researching and writing technical and end-user documentation for proprietary software