Sr. Technology Manager - (NetOps)

Sr. Technology Manager – Analytics and Automation

Location: Jersey City, NJ, US

Work Model: Hybrid (3 days in office, 2 days remote)

Employment Type: Permanent

About Client

At Client, we are guided by a common purpose—to help make financial lives better through the power of every connection. We deliver on this through Responsible Growth, supporting our clients, teammates, communities, and shareholders.

We are committed to fostering an inclusive workplace, attracting and developing exceptional talent, and supporting the physical, emotional, and financial wellness of our employees. By creating a Great Place to Work, we empower our people to learn, grow, and make an impact.

Position Summary

The Head of Network Operations (NetOps) Analytics and Automation will lead the transformation of our global Network Operations function through advanced analytics, AI-driven insights, and automation solutions. This strategic leadership role will be responsible for developing and executing a comprehensive roadmap to improve network reliability, performance, and efficiency while reducing operational risk.

You will lead a global team of analysts and engineers to deliver innovative solutions in centralized reporting, AI/ML observability, and self-healing automation that enhance agility and minimize downtime.

Key Responsibilities

• Develop, maintain, and execute a comprehensive analytics and automation strategy aligned with business and technology objectives.
• Drive automation-first strategies that reduce manual effort and enhance operational reliability.
• Lead and mentor a global high-performing team of analysts and software engineers.
• Ensure compliance with regulatory, security, and industry standards across network automation initiatives.
• Define and track Key Performance Indicators (KPIs) and Service-Level Objectives (SLOs) to measure effectiveness.
• Build and manage teams, including talent development, workforce strategy, and performance management.
• Promote design, engineering, and Agile practices across technology delivery.
• Manage relationships with business and technology partners, fostering cross-functional collaboration.
• Champion an inclusive and collaborative culture that drives innovation and continuous improvement.

Managerial Responsibilities

At Client, managers demonstrate the following leadership qualities:

• Opportunity & Inclusion Champion – Model inclusivity for employees and clients.
• Process & Data Manager – Drive operational excellence through simplicity and data-driven decision making.
• Enterprise Advocate & Communicator – Align team goals with enterprise strategy.
• Risk Manager – Ensure proper controls, discipline, and culture are in place.
• People Manager & Coach – Provide coaching, feedback, and development opportunities.
• Financial Steward – Manage budgets effectively and responsibly.
• Talent Leader – Build bench strength and succession readiness.
• Driver of Business Outcomes – Deliver results through prioritization and effective delegation.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related discipline.
• 15 years of experience in technology leadership roles.
• Deep expertise in network automation, analytics, and AI/ML-driven automation.
• Strong knowledge of:
• Network protocols & technologies
• Automation tools (Terraform, Itential, NetDevOps)
• Observability & analytics (Splunk, AI/ML platforms)
• Programming & development (Python, ReactJS, Django)
• Databases (MySQL, Redis)
• Proven track record of building and leading global high-performing teams.
• Experience in custom application development, advanced analytics, and data science.
• Excellent communication, stakeholder management, and problem-solving skills.

Desired Qualifications

• Knowledge of Agile framework & SCRUM ceremonies.
• Financial services industry experience or experience in other highly regulated industries.
• Understanding of public and hybrid cloud networking.