Security Maintenance Technician

POSITION SUMMARY

This position is responsible for the maintenance program of all physical security systems, hardware, and controls in place across the Trinity River Authority project and office locations. These systems include access control hardware/software, video surveillance equipment and software, alarm monitoring systems, and all other access control hardware. The desired candidate will also have experience in design and construction standards and project management. Using various systems, the candidate will track maintenance requests, hardware use over life, and preventative maintenance. Leveraging security integrator relationships and contracts, this candidate will be the primary point of contact for maintaining security equipment, and also bring additional support in as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Submit, track, and close out maintenance requests submitted through various systems

2.  Identify maintenance needs, outages, or faulty equipment, as well as a detailed root cause analysis as needed

3.  Create and manage a plan for preventative maintenance programs of physical security equipment

4.  Work with project maintenance staff to train TRA employees on security maintenance steps

5.  Process, track, and maintain all security maintenance budgets for project locations

6.  Track use of time, company resources, materials, and keep detailed records of all equipment taken out of service and new equipment put into service

7.  Respond to all emergency maintenance requests from project staff in a timely manner.

8.  Assigns priority level to all new maintenance requests

9.  Takes initial troubleshooting measures with the support requestor

10.  Works with the Planning, Design, and Construction department to check through new security plans as needed

11.  Works with the IT department to diagnose possible network outages or evaluate IT infrastructure needs

12.  Essential personnel are required to report to work when scheduled during departmental and/or emergency situations, including, but not limited to, extended periods of inclement weather when travel may be difficult.  This position is essential because, in the absence of sufficient personnel, the plant cannot operate safely.

SUPERVISORY RESPONSIBILITIES

No Supervisory responsibilities

FINANCIAL RESPONSIBILITIES

No Financial responsibilities

QUALIFICATIONS

EDUCATION

High School Diploma or equivalent – some college or technical school preferred

EXPERIENCE

Minimum 4 years’ experience required as a security installer/integrator

Experience working with security systems and hardware

Experience training/maintenance staff on triaging or remotely diagnosing issues/outages

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certified access control installer

Certified video surveillance installer

Certified Gate technician

Certified alarm installer

Access control system certifications

ASIS PSP preferred

Radio communications

Lift & Fork Lift certified

KNOWLEDGE

Must have knowledge of basic construction practices and project management

Must have advanced knowledge in access control systems, alarm monitoring systems, and video surveillance systems, as well as their communication methods (networking, fiber networking, radio infrastructure)

Must understand badging/credentialing systems.

SKILLS AND ABILITIES

A demonstrated ability to troubleshoot and remediate issues with physical security systems and infrastructure, including but not limited to: access control systems, video surveillance systems, alarm monitoring systems, gate and door hardware, locking infrastructure, including key sets/handsets/padlocks, and emergency door hardware.

Must also understand how systems are installed, and the ability to assist internal teams, contractors, and the Physical Security Manager in the design and implementation of new security hardware and systems.

GUIDANCE RECEIVED

Follows general supervisory instructions, as well as policies and precedents open to judgment in some areas and more specific guidelines, policies, and procedures in others. Based on knowledge of policies, precedents, and procedures, may regularly assist others with standard work methods and problems.

PHYSICAL DEMANDS

This position requires passing a physical and a physical ability assessment specific to the position.

WORKING CONDITIONS

Will require working in various conditions, including confined spaces, heights, in heat, and cold.

TOOLS AND EQUIPMENT USED

Various hand tools, power tools, electronic equipment/networking testing, and electrical testing equipment. Also requires the use of a TRA vehicle, machinery, lifts, etc.