What are the responsibilities and job description for the Terminal Customer Service position at Trinity Industries Careers?
RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you'll do:
- Customer Service, intake of BOLs, and commodities being delivered or transferred
- Fulfill daily workload and tasks delegated by manager/cross-train as necessary
- Enforces safety policies and procedures with other employees and visitors to the facility
- Updating and maintaining customer databases
- Monitoring and ordering customer inventory
- Maintaining filing systems
- Maintain and communicate customer inventory information
- Compiling records of office duties and activities
- Handling inquiries and incoming customer work order requests
- Reviewing files and records to answer customer requests for information
- Checking and distributing documents and correspondence
- Photocopying, scanning, faxing, and sending emails
- Organizing and scheduling customer work orders
- Interacts with customers, railroad crews, and visitors
- Answer phone calls for the facility
- Utilizing an inventory tracking system
- Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
- Performs all other duties as assigned
What you’ll need:
- High school diploma or GED equivalent
- Valid Driver License
- Five (5) years of experience in an Office setting, rail experience a plus
- Ability to understand and follow operating procedures and policies
- Committed to understanding client needs, responding effectively, and ensuring satisfaction
- Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
- Proficient computer skills with Excel, Microsoft Word, and Outlook
- Knowledge of office and business practices, equipment, and procedures
- Good conflict resolution skills
- Able to pay close attention to details and identify and correct mistakes
- Must possess good organizational skills
- Ability to perform work safely and productively