What are the responsibilities and job description for the Medical Front Office position at Trinity Employment Specialists?
Medical Front Office Coordinator – Oncology Clinic
We are seeking a detail-oriented and professional Front Office Coordinator to join our busy oncology practice. The ideal candidate will thrive in a fast-paced environment, provide exceptional customer service, and ensure smooth front-desk operations for patients and staff.
Responsibilities:
Greet and check in patients with professionalism and compassion
Register new patients and update existing records accurately in multiple software systems
Answer and manage a high volume of incoming phone calls, directing calls appropriately and taking clear, detailed messages
Verify patient demographics, insurance, and required documentation prior to appointments
Schedule, confirm, and reschedule patient appointments as needed
Collect co-pays and patient balances, and reconcile daily deposits
Ensure accurate data entry across multiple electronic medical record (EMR) and scheduling systems
Maintain patient confidentiality in compliance with HIPAA guidelines
Support clinic staff and contribute to efficient patient flow throughout the day
Handle additional administrative duties as assigned
Qualifications:
Prior experience in a medical front office or healthcare setting preferred
Strong computer skills and ability to learn multiple programs quickly
Excellent attention to detail and organizational skills
Ability to multitask and stay calm under pressure in a busy environment
Professional communication skills, both in person and over the phone
Knowledge of insurance verification and medical terminology a plus
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At least one year of medical front office experience
* Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
* Answer telephones and direct calls to appropriate staff.
* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
* Complete insurance or other claim forms.
* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
* Transmit correspondence or medical records by mail, e-mail, or fax.
* Maintain medical records, technical library, or correspondence files.
* Receive and route messages or documents, such as laboratory results, to appropriate staff.
* Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
* Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
* Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
* Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
* Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
* Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
* Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
* Arrange hospital admissions for patients.
* Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
