Inbound Customer Service Agent

Customer Service Agent | Tulsa, OK

Pay: $17.00–$20.00 per hour (DOE)

Job Length: Temp to Perm

Schedule: 40 hours per week

Dress Code: Business Casual

Customer Service Agent Position Overview

We are seeking a professional and dependable Customer Service Agent to join our team. This is a temporary position expected to last at least four weeks, with the potential for full-time hire based on customer growth and performance. The ideal candidate will have strong communication skills, Excel experience, and the ability to work independently while supporting a collaborative team environment.

Customer Service Agent Key Responsibilities

• Check voicemail daily and return customer calls in a timely manner
• Provide professional and courteous phone support to all callers
• Handle incoming calls and route appropriately
• Make outgoing calls as needed
• Maintain accurate notes regarding customer interactions
• Follow up on tasks and assignments as directed by Supervisor
• Manage and update multiple Microsoft Excel worksheets
• Collaborate with Customer Service team members to ensure timely resolution of customer requests
• Complete training with Customer Service Manager and team members
• Perform additional duties as assigned

Customer Service Agent Qualifications

• Proficiency in Microsoft Excel (required)
• Professional phone presence
• Strong verbal and written communication skills
• Excellent note-taking and organizational skills
• Strong problem-solving abilities
• Self-motivated and able to work independently
• Reliable transportation
• Previous phone/customer service experience required
• Bilingual (Spanish) is a plus, but not required

 

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#MED

* Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

* Check to ensure that appropriate changes were made to resolve customers' problems.

* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

* Determine charges for services requested, collect deposits or payments, or arrange for billing.

* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

* Refer unresolved customer grievances to designated departments for further investigation.

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

* Review insurance policy terms to determine whether a particular loss is covered by insurance.

* Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

* Solicit sales of new or additional services or products.

* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

* Order tests that could determine the causes of product malfunctions.

* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

* Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Refer unresolved customer grievances to designated departments for further investigation.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Review insurance policy terms to determine whether a particular loss is covered by insurance.
* Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.