What are the responsibilities and job description for the Customer Service & Sales Representative position at Trinity Employment Specialists?
Job Title: Customer Service & Sales Representative
Pay: $15 – $20 per hour
Schedule: Full-time | Day shift | Rotating on-call support as needed
Job Type: Full-time | Inside Sales | Customer Service
Customer Service & Sales Representative – Must-Have Requirements
- Strong communication and customer service skills
- Ability to handle high call volume (50 calls daily)
- Basic computer skills and CRM/data entry experience
- Organized and detail-oriented
- Ability to work in a fast-paced environment
- Positive attitude and team mindset
Customer Service & Sales Representative – Position Summary
- Handle inbound and outbound customer calls and leads
- Provide fast, professional responses to all customer inquiries
- Schedule and follow up on service opportunities
- Deliver a consistent, positive customer experience
- Ensure accurate documentation of all communication and leads
Customer Service & Sales Representative – Essential Duties & Responsibilities
- Answer and return all customer calls, texts, and emails promptly
- Make outbound follow-up calls to leads and missed calls
- Handle high daily call volume (50 interactions minimum)
- Maintain accurate notes and updates in CRM or call system
- Follow up with customers to ensure next steps are clear
- Meet or exceed conversion and follow-up expectations
- Participate in team meetings and training sessions
- Support rotating on-call phone coverage as assigned
Customer Service & Sales Representative – Additional Qualifications
- Sales or call center experience preferred
- Strong multitasking and time management skills
- Ability to stay organized under pressure
- Comfortable working in a structured, process-driven environment
- Commitment to professionalism and customer-first service
Best High-Applicant Job Titles (under 50 characters)
If you want alternatives that attract MORE applicants:
- Customer Service Representative
- Inside Sales Representative
- Call Center Representative
- Customer Service & Sales Rep
- Sales & Customer Service Rep
- Inside Sales & Support Rep
TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER
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