Customer Operations Specialist

Customer Operations Specialist

Trimline Windows, Inc. – Warminster, PA

Trimline Windows, a family-owned custom window manufacturer located in the Warminster area, is looking for a motivated and organized individual to join our Customer Operations team.

This position is a great fit for someone who enjoys working with people, staying organized, communicating clearly, and helping keep operations moving smoothly. The role combines customer communication, order coordination, follow-up, and day-to-day operational support in a fast-paced manufacturing environment.

We are looking for someone dependable, proactive, detail-oriented, and comfortable handling multiple responsibilities throughout the day.

Responsibilities: include, but are not limited to:

• Communicate with customers by phone and email in a professional and timely manner. 
• Assist customers with quotes, orders, product questions, and general inquiries. 
• Enter and process quotes and orders accurately within company systems. 
• Follow up with customers regarding pending quotes, order updates, and open items. 
• Help maintain organized communication and visibility throughout the customer process.
• Track customer requests and ensure items are followed through to completion. 
• Support proactive customer outreach initiatives, surveys, and follow-up communication. 
• Help identify and communicate issues, delays, or customer concerns. 
• Assist with reporting, tracking, and other operational tasks as assigned. 

Qualifications

• Strong communication and interpersonal skills. 
• Professional phone and email etiquette. 
• Highly organized with strong attention to detail. 
• Ability to multitask and stay organized in a busy environment. 
• Positive attitude and willingness to learn. 
• Reliable, proactive, and team-oriented. 
• Comfortable using Microsoft Office and computer-based systems. 
• Experience in customer service, order entry, office coordination, or manufacturing environments is a plus. 

What We’re Looking For

We’re looking for someone who:

• Takes pride in being organized and dependable. 
• Follows through on tasks and communication. 
• Works well with both customers and internal teams. 
• Can stay calm and professional under pressure. 
• Enjoys being part of a growing and improving operation. 
• Is willing to take initiative and help wherever needed. 

Schedule & Benefits

• Full-Time Position 
• Competitive Compensation 
• Comprehensive Benefits Package 
• 401(k) Matching 
• Paid Holidays
• Opportunity for long-term growth within the company