What are the responsibilities and job description for the Customer Operations Coordinator position at CCL Label Inc.?
Who We Are
A global specialty packaging pioneer, CCL is the largest label company in the world and provides innovative solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. The Company is divided into four reporting segments: CCL Label, CCL Container, Avery and Checkpoint. With approximately 25,100 dedicated employees, we operate 204 state-of-the-art manufacturing facilities in North America, South America, Europe, Asia, Australia and Africa.
Qualifications:
Job Summary
The Customer Operations Coordinator is the liaison between the sales force and the customer. Responsibilities include analyzing forecast and history data to review for decision making, maintaining pricing information, process orders, resolution of customer complaints, inventory, planning and shipping. Work directly with the customer and CCL personnel to establish and maintain an efficient supply chain process that meet the customers’ expectations and agreed upon targets.
Responsibilities
- Plan and forecast customer requirements through computer systems, spreadsheets and Purchase Orders. Place orders to maximize press time and material usage.
- Analyze History/Forecast to develop structured process to help make decisions for future production.
- Work with Team to make processes more efficient.
- Manage customer account through inventory, planning, pricing, order entry and follow-up on requests.
- Maintain pricing information established by the New Business Development Team & Estimator.
- Process orders through system and individual contact. Compile PO’s, part numbers and pricing.
- Process complaints and issues credits to customer.
- Write, monitor and update account protocols to accomplish account objectives and targets.
- Monitor account profitability, associated improvements, performance measures, scorecards and organize regular performance reviews/visits to the customer.
- Understand and utilize current supply chain software and manual order placement through AS400 system to include SCP for reporting, planning, replenishment and inventory management.
- Prepare & Manage color targets required by production & the customer.
- Retain & distribute approved copy to production for applicable orders and archive obsolete copy as needed.
Qualifications
- Bachelor's Degree and one to two years direct customer engagement experience or equivalent combination of education and experience. Previous experience in printing industry is preferred
- Excellent customer service and communication skills, both written and verbal
- Strong Microsoft Office skills. Proficiency in Excel is essential
- Strong organizational and problem-solving skills, detail oriented
Why work with us? Take a look at all we have to offer!
- Competitive compensation and benefit package
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision coverage
- Excellent 401(k) retirement plan with generous company contribution
- We pride ourselves in investing in our employees by offering onsite training and the ability to have growth potential