L1/L2 Technician

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

Currently we are seeking a “L1 and L2 Technician” for one of our clients that is a leading multination Corporation.

Position: L1 and L2 Technician - 2 roles

Location: Reno, Nevada

Duration: 6 Months

Experience: 2-5 years

Job Description: We are looking for an L1 and L2 Technician to provide advanced troubleshooting, hardware maintenance, and technical support for server and network infrastructure in a datacenter environment. This role involves deeper problem isolation, component replacement, firmware management, and assisting network administrators.

Key Responsibilities

Troubleshoot a variety of servers and isolate the problem that the server is encountering

Order replacement parts and install them in servers; ship back defective parts to respective vendors

Update firmware on servers to ensure the latest version is installed

Configure IP addresses and default login credentials on servers

Reach out and assist network administrators on any issues they are having with a server, which can range from:

Replacing broken or damaged cables

Re-routing cables to different ports on the server or switch

Replacing optics on both server and switch ports

Changing out parts and installing upgraded versions of those parts in servers

Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on the device

Assist network administrators who reach out requesting specific assistance with servers or switches

Perform items listed under L1and L2 responsibilities as needed

Regards

Nima Nayak | Trilyon, Inc.

Ph: 408-834-7790 Fax: 1-877-896-9866

nima@trilyonservices.com | www.TrilyonServices.com

https://www.linkedin.com/company/trilyon

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.