What are the responsibilities and job description for the Content Moderation Specialist position at Trilyon, Inc.?
Content Moderation Specialist
Location: Austin, TX (Hybrid), Tues–Thurs in office; Mon & Fri remote
Duration: 7 Months Contract
About the Role
We are seeking a Content Moderation Specialist to support policy enforcement, content review, and escalation management activities. This role is responsible for reviewing incoming requests, applying policies consistently, resolving escalations, and collaborating with cross-functional teams to maintain user trust and platform integrity.
Key Responsibilities
- Review and moderate content in accordance with established policies and guidelines.
- Investigate and resolve policy-related escalations from start to finish.
- Manage large volumes of incoming requests while maintaining accuracy and quality.
- Collaborate with Operations, Legal, Product, and Policy teams.
- Identify trends, risks, and policy violations and escalate when appropriate.
- Maintain detailed documentation of reviews, investigations, and resolutions.
- Support policy implementation and operational process improvements.
Required Qualifications
- Bachelor’s degree or equivalent practical experience.
- 1 years of experience in Content Moderation, Trust & Safety, Policy Operations, Legal Operations, or Compliance.
- Experience handling high volumes of cases, tickets, or requests.
- Strong analytical, problem-solving, and communication skills.
- Experience working with cross-functional stakeholders.
- Ability to follow policies and make consistent decisions.
Preferred Qualifications
- Experience reviewing user-generated content.
- Knowledge of Trust & Safety operations and policy enforcement.
- Experience in technology, social media, internet, or digital platform environments.
- Ability to identify process improvements and operational efficiencies.
Salary : $60 - $70