What are the responsibilities and job description for the Front Desk & Patient Coordinator position at Trilogy Wellness Inc.?
About the Role – Front Desk & Patient Coordinator (Part-Time, 30 Hours | Clarence, NY)
We’re looking for an upbeat, people-focused professional to be the welcoming face and voice of our clinic. If you love greeting patients, keeping things organized, and managing multiple tasks with ease and positivity, this role is for you. As our Front Desk & Patient Coordinator, you’ll create a warm, seamless experience for every patient while ensuring the front office operates smoothly and efficiently. Your energy, communication skills, and attention to detail will play a key role in helping our clinic deliver exceptional care.
Responsibilities & Duties
In this role, you’ll help create a smooth, positive experience for every patient by supporting daily front desk operations. Your responsibilities include:
- Welcoming and engaging each patient with a warm, professional, and friendly attitude—in person and over the phone.
- Scheduling new and existing patients and accurately entering information into the EMR system.
- Securing initial insurance authorizations and obtaining updated prescriptions as needed.
- Collecting, recording, and reconciling patient payments each day.
- Managing documentation by faxing, scanning, and following up on referrals, Plans of Care, and re-evaluations in a timely manner.
- Partnering with therapists to resolve scheduling conflicts and maintain an efficient calendar.
- Routing calls and messages promptly to the appropriate team members.
Benefits & Perks
- Hourly Rate: $18–$22 (commensurate with experience)
- Flexible PTO
- Comprehensive Health Benefits: Medical, Dental, and Vision
- Health Savings Account (HSA)
- 401(k) Plan
Job Requirements
- Previous medical front desk experience preferred
- Knowledge of insurance eligibility and authorization
- Experience working with EMR systems
Salary : $18 - $22
Future Opening: Front Desk & Patient Experience Coordinator
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