EDI Production Issue Coordinator

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.

Trilogy Federal is looking for a EDI Production Issue Coordinator with experience in EDI operations, healthcare technology troubleshooting. This role involves providing support for managing issues impacting VA’s Payer EDI operations. The candidate shall work with healthcare X12 EDI transactions and data mapping to research and resolve production issues.

Please note, this position is contingent upon award (May/June 2026).

Primary Responsibilities:

• Monitor, document receipt and assignment of notifications of Payer EDI-specific production issues
• Summarize each issue with key details (description, impacted transaction type, severity, and affected stakeholders) and record it in the designated issue tracking system
• Create and submit technical support tickets in VA-approved platforms (e.g., ServiceNow) for OIT resolution; ensure all required artifacts and details are attached for expedited troubleshooting
• Conduct data analysis, research root causes of production issues, run SQL queries, search cloud-based (e.g., AWS) and VA managed systems for appropriate transactions and medical document attachments, and troubleshoot reporting discrepancies
• Update issue and ticket tracker, as needed, with findings
• Conduct community provider research requests in collaboration with multiple internal and external stakeholders and provide timely updates
• Track progress of open tickets, update tickets as needed and follow up with OIT and/or applicable vendor product teams and business owners to ensure timely remediation
• Document action items and notes
• Attend requirements elaboration sessions and UAT handoff meetings with OIT resources.
• Review and verify X12 transaction mappings (e.g., JSON to X12 to FHIR, X12 to Payer EDI Transaction Application Suite database, companion guide mapping)
• Update and create relevant production Standard Operating Procedures (SOPs), as needed
• Serve as liaison between VA EDI leadership, OIT technical teams, and business stakeholders to escalate blockers and confirm resolution steps
  
  
  

Minimum Requirements:

• Bachelors Degree
• Total of 8 years of professional expereince
• Minimum of 4 years of experience in EDI operations, healthcare technology troubleshooting, or Agile practices
• Strong communication and stakeholder coordination skills
• Excellent communication skills, both written and verbal.
• Knowledge of Agile methodologies and experience working in an Agile environment.
• The ability to obtain Public Trust Clearance.
  
  
  

Preferred Qualifications:

• Certification in EDI standards or Agile practices
• Knowledge of VA or similar healthcare payer systems
  
  
  

Benefits (including but not limited to):

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement
  
  
  

Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This range is not a guarantee of compensation or salary, as Trilogy Federal conducts an individual equity review for every candidate based on experience, location, education, industry experience, and comparisons to internal pay bands. In addition to salary, Trilogy offers robust benefits including medical/dental/vision insurance coverage, 401(k) match, paid holidays, paid time off, tuition reimbursement, and a very supportive work/life balance.