Program Supervisor-Health Services

Program Supervisor – Health Services

Organization: Trillium Family Services
Location: Portland Campus
Schedule: Full-Time, Exempt (Monday–Friday)
Starting Salary: $55,000/year

About Trillium Family Services

At Trillium Family Services, we are committed to building brighter futures for children and families through compassionate, trauma-informed mental health care. Our programs support youth across residential, day treatment, and outpatient settings, with a focus on healing, resilience, and whole-person care.

Position Overview

The Program Supervisor – Health Services plays a key leadership role in supporting the health and well-being of the children and families we serve. This position is responsible for the planning, supervision, and evaluation of daily health services operations across multiple levels of care.

This role operates in a fast-paced environment with frequent deadlines, meetings, and interruptions, requiring strong leadership, organization, and adaptability.

Key Responsibilities

Program Operations & Leadership

• Plan, supervise, and evaluate daily health services operations

• Coordinate health services for residential, day treatment, and outpatient clients

• Support the Health Services Manager with administrative and operational duties

• Serve as an integral member of Trillium’s interdisciplinary treatment team, helping ensure each child’s health needs are effectively addressed

Staff Supervision & Development

• Provide direct supervision, orientation, training, scheduling, and evaluation of assigned staff

• Conduct individual and group supervision and maintain documentation in accordance with regulatory standards

• Support staff in developing clinical and operational competencies

• Implement progressive discipline, up to and including termination, when necessary

• Foster a positive, accountable, and growth-oriented team culture

Training & Administration

• Train staff on agency protocols, job duties, and healthcare procedures

• Facilitate agency trainings as appropriate

• Ensure timely and accurate completion of administrative responsibilities

Physician Support & Coordination

• Oversee physician scheduling to ensure compliance with insurance and service requirements

• Support contracted physicians and assist with onboarding new providers and Psychiatry Fellows

• Coordinate peer-to-peer insurance/utilization reviews

• Partner with the Regional Medical Director to manage provider schedules and coverage

• Maintain accurate records and reports to support billing and reimbursement

Emergency & Operational Support

• Assist with emergency response procedures, including documentation and coordination with emergency services

• Provide support to the department during urgent or high-need situations

Supervisory Responsibilities

• Provide direct supervision and leadership to assigned staff

• Participate in recruitment, interviewing, and hiring recommendations

• Address employee concerns and support resolution of grievances

• Administer disciplinary actions and conduct performance evaluations

• Manage staff schedules, coverage, overtime, and time-off requests

Core Competencies

Professionalism

• Demonstrates reliability, punctuality, and accountability

• Models professional behavior in communication, emotional regulation, attire, and boundaries with clients and colleagues

Leadership & Communication

• Strong interpersonal and communication skills

• Ability to collaborate across programs and with families and community partners

• Uses creativity and problem-solving to address challenges effectively

Supervision & Team Development

• Skilled in coaching, mentoring, and developing staff

• Promotes continuous learning and high standards of care

Skills

• Strong computer literacy required

• Proficiency in word processing and database programs

• Ability to manage documentation, reporting, and administrative systems efficiently

Qualifications

Education:

• Bachelor’s Degree in Human Services, Social Services, Business, Medical field, or related field preferred

Experience:

• Minimum of 1 year of relevant experience preferred

• At least 1 year of supervisory experience required

Licenses & Certifications:

• Valid driver’s license with acceptable driving record

• Personal auto insurance (if using a personal vehicle for agency business)

Why Join Trillium Family Services?

• Be part of a mission-driven organization making a meaningful difference in children’s mental health

• Collaborative, trauma-informed care environment

• Opportunities for leadership growth and professional development

Benefits

We offer a comprehensive benefits package designed to support your wellbeing and career growth:

• 100% Employer-Paid Medical, Dental, and Vision Insurance for full-time employees

• 401(k) Retirement Plan with up to 6% employer match

• Career growth opportunities, continuing education, and professional development

• Generous vacation and sick leave

• Free meals while on duty

• And more

For information regarding the physical demands of the position, including vision, hearing, repetitive motion, and work environment, please contact the Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions without compromising client care.

Applications will be reviewed on an ongoing basis, and the position may close after three (3) days of posting.

If you require an accommodation to review the information or complete the application process, please contact the Human Resources Department.

Trillium Family Services is a drug-free workplace. Final candidates will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy.

Trillium Family Services is an Equal Opportunity Employer and Service Provider and supports culturally and linguistically diverse governance, leadership, and workforce.