Back Office Coordinator

Job Overview

JOB DESCRIPTION

This position will provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Requirements

High School Diploma or GED (Required)

1 - 2 years experience Clinical in Healthcare as a Medical Assistant (Required)

Pharmacology

Working knowledge of OSHA Guidelines and Managed Care plans

CLIA (Lab) processes and procedure

Basic Life Support (BLS) Required

Job Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s

Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting.

Assures a steady and constant patient flow from the reception room to the exam room. Provides leadership of day to day clinical staff including M.A.'s and other back office staff. Communicates with front office staff in triaging phone calls for urgent or emergent care. Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards. Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians. Identifies technical and education needs of the staff and devises a performance

Assures that the patient's right to privacy, dignity and respect. Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery.

Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs. Oversees the pharmacy line and the nurse line. Makes sure that all messages are found for the day. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA. Notifies manager of any unusual incidents regarding patients or employees.

Oversees and demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, and PSA and Rectal at each visit. Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit. Checks the patients DOB at each visit. Obtains a complete reason for patient visit. Assures that other medical assistants maintain their certifications.

Oversees and maintains the safety and cleanliness of the treatment area and laboratory. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment. Follows JCAHO standards such as removal of expired items. Skillfully and accurately administers pediatric and adult medications / immunizations. Ensures that others are familiar and compliant with JCAHO.

Working Conditions

Bending -

Climbing - Rarely

Concentrating -

Continuous Learning -

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication -

Kneeling - Occasionally

Lifting <10 Lbs. -

Lifting 50 Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading -

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning -

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
  
  

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
  
  

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
  
  

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
  
  

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community