What are the responsibilities and job description for the SERVICE MANAGER position at TriGreen Equipment?
TriGreen Equipment is seeking a Service Manager or an experienced Service Technician ready to take the next step into a leadership role. This opportunity is ideal for individuals with hands-on expertise in diagnosing, repairing, and maintaining commercial lawn care equipment, agricultural machinery, and worksite products, and who are ready to lead a high-performing service team.
The ideal candidate is a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving service department efficiency and profitability.
Major Functions And Scope
TriGreen Equipment offers a competitive and comprehensive benefits package, including:
If you’re a skilled technician or current leader seeking to grow your career with a respected, service-driven company, apply today to join TriGreen Equipment as a Service Manager in Fort Payne, AL.
Apply now
The ideal candidate is a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving service department efficiency and profitability.
Major Functions And Scope
- Represent TriGreen Equipment in a professional and honest manner, including appearance and dress in accordance with corporate standards.
- Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction.
- Implement annual departmental goals and budget in alignment with organizational financial and operational targets.
- Execute the Service Department marketing plan and monitor performance monthly to ensure goals are met.
- Lead the adoption of best practices and standardized processes across the department.
- Monitor department and individual employee performance in line with labor sales goals and expense controls.
- Schedule and assign jobs to service team members based on skills and knowledge.
- Coordinate and resolve interdepartmental concerns and workflow issues.
- Submit all service warranty claims and Product Improvement Program (PIP) claims within designated timelines to ensure maximum reimbursement.
- Maintain tools, equipment, and vehicles in safe and operational condition.
- Ensure the Service Department is equipped with necessary tools and that all service equipment is properly maintained.
- Maintain a clean, safe, and organized service department environment.
- Make recommendations for the purchase and maintenance of service vehicles to support profitable operations.
- Establish and manage a priority system for scheduling service work to ensure timely and efficient completion of work orders.
- Review departmental performance reports and evaluate staff effectiveness.
- Conduct regular departmental meetings to communicate updates, goals, and improvements.
- Perform additional duties as assigned by the supervisor.
- Minimum 3 years of experience in Service Department operations.
- Graduation from a John Deere Tech Program is preferred but not required.
- Strong proficiency in Microsoft Office applications and standard internet functions.
- Understanding of basic financial principles relevant to Service Department operations.
- High school diploma or GED equivalent required.
- Ability to interpret and analyze internal reports and departmental financial statements.
- Familiarity with John Deere equipment and competitive products.
- Previous supervisory or management experience is preferred but not required.
- Strong organizational skills and attention to detail.
- Ability to diagnose and repair mechanical issues related to agriculture and outdoor power equipment is preferred.
- Strong written and verbal communication skills.
- Effective problem-solving, business planning, and interpersonal skills.
- Ability to communicate effectively with individuals or groups, including employees and customers.
- Skilled in negotiating customer concerns to achieve satisfactory resolutions.
- Capable of collecting and analyzing data, establishing facts, and drawing valid conclusions.
- This role supervises Service Administrators, Service Foremen, Service and Setup Technicians, and Delivery Personnel.
- Must be physically capable of lifting at least 75 pounds and performing duties that involve standing, bending, squatting, or sitting for extended periods.
TriGreen Equipment offers a competitive and comprehensive benefits package, including:
- BC/BS Health Insurance
- Guardian Dental and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Holidays and Vacation
- Opportunities for career development and advancement
- This position requires the successful completion of pre-employment screenings, including a drug screen.
If you’re a skilled technician or current leader seeking to grow your career with a respected, service-driven company, apply today to join TriGreen Equipment as a Service Manager in Fort Payne, AL.
Apply now