INBOUND LEAD & E-COMMERCE COORDINATOR

Purpose

As our Inbound Lead & Ecommerce Coordinator, you’re the first human connection for shoppers who inquire online or respond to advertising. You’ll contact and warm up leads, set high quality leads on a good path for in-store teams, and maintain excellent CRM documentation.

When customer lead flow is lighter, you’ll take ownership of website pricing updates, support equipment listings, and complete light automation/lead routing work. You’ll get a great blend of customer interaction and digital operations, and you’ll work with the sales team across all 28 locations to help drive sales.

Responsibilities

• Respond quickly to new internet, phone, and chat leads, consistently following a dedicated process
• Make follow-up attempts across phone, text, and email, using a defined cadence
• Qualify customer needs and ensure smooth handoffs with complete CRM notes for in-store sales teams
• Update pricing, promotions, availability, and product information in the website CMS
• Upload new equipment with photos, specs, and descriptions; maintain accurate digital content used by customers to browse inventory
• Help maintain and improve lead routing using automation software
• Provide structured feedback on lead quality and customer behavior to improve sales and marketing processes
  
  

Experience, Education, Skills And Knowledge

• Experience in inside sales, customer service, and/or digital marketing
• Willingness to work flexible hours, including some nights and Saturdays primarily in the spring season
• Proficiency in or willingness to learn CRM systems, automation systems, and product and inventory systems
• Proficiency in Microsoft office products such as Word, Excel, and PowerPoint
• Strong written and verbal communication skills across phone, text, and email
• Strong organizational skills and attention to detail
• Background in agriculture, construction, or landscaping a plus
  
  

Apply now