Product Manager, System Migration

Are you a curious problem solver who thrives in product environments? We’re looking for a Product Manager to lead end-to-end system migration initiatives across the organization. You’ll collaborate with partners to identify pain points in customer onboarding journeys and develop solutions that streamline delivery, reduce operational costs, and leverage artificial intelligence (AI) to drive automation and innovation.

At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone – with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $95,160.00 – $135,420.00, and for Eastern Washington varies between $81,408.00 - $115,850.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Own the product vision and strategy, and lead the delivery of large-scale system migrations from legacy platforms to our products
• Understand the competitive landscape and define strategies for product growth
• Develop product roadmap aligned with platform’s goals and objectives
• Prioritize and refine team backlog in line with strategic goals and find opportunities to increase roadmap velocity
• Identify and implement AI-driven enhancements that reduce manual effort, improve accuracy, and create smarter workflows.
• Own business outcomes and define team goals to realize roadmap objectives, collaborate with team members and customers to set development priorities
• Mentor and scale the team's capabilities, process, and methods by identifying, assessing and acting on opportunities to improve performance
• Collaborate with enterprise customers from product onboarding and implementation to delivery and launch of new experiences
• Collaborates with multiple product development teams and product managers to coordinate development across teams.
• Gather insights by interacting with customers and users and analyzing how they use the product.
• Assess go-to-market needs and build plans that support the product vision.
• Translate high-level customer needs into clear user stories and define key success metrics
• Use data to uncover opportunities that deliver customer value and manage expectations across the organization
  
  

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• 4 years of experience in developing and scaling products, applying proven product and project management principles, methodologies, and best practices.
• Ability to align and integrate the needs of diverse user groups into a cohesive and user-centered product experience.
• Strong understanding of Scrum methodologies and engineering team workflows, with hands-on experience conducting and applying user experience research to inform product decisions and drive growth.
• Experience evaluating and implementing AI or machine learning solutions in business processes is highly preferred
• Committed to continuous learning and consistently seeking opportunities to improve products, processes, and personal growth.
• Preferred experience with Software-as-a-Service (SaaS) products, including an understanding of the product lifecycle, customer engagement models, and go-to-market delivery strategies.
  
  

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.