CO: L2 Supervisor

L2-Field Supervisor  
(Supervisor) 

Overview 
TRIDENT MISSION 
TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price. 
As the first line Supervisor, the Standard Assistance Supervisor is critical to the success of this mission. You are the eyes and ears of TRIDENT and the first line of support for our Security Specialists. Employee engagement, satisfaction and retention is directly affected by how well you perform your duties. 
 
TRIDENT VALUES 

• Do everything with honesty and integrity 

• Achieve excellence in every job 

• Superior customer and employee service 

• Securing customers’ operational and technical goals 

Demonstrating TRIDENT’s values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. The tasks listed below provide a basic guide to your daily duties. However, this is a leadership role in the security industry. As such, the nature of this role requires flexibility.  
 
Essential Duties/Tasks: 

• Ensure all active posts (including temporary or ad-hoc jobs) are always covered during your shift. This includes handling call-offs and finding suitable coverage as needed. This may include staffing posts where suitable coverage cannot be found. 

• Oversee the workflow, schedules, and assignments of the Security Specialists across multiple locations. 

• Inspect every active post and Security Specialist at least once per week to ensure the quality and compliance in the following areas: 

• Security Specialist's well-being, including health and safety 

• Compliance with Customer requirements 

• Compliance with TRIDENT requirements 

• Uniform quality and compliance 

• Post orders are always up to date and relevant. 

• Receive, document, and escalate Security Specialist questions and concerns. 

• Provide ongoing documented field training for new and existing Security Specialists. 

• Ensure every Security Specialist is visited at least twice per shift. 

• Answer telephone calls, take messages, answer questions, and provide information as needed, referring and escalating issues to the appropriate resources as needed. 

• Respond to and report all emergency situations during your shift. 

• Write reports of daily activities and irregularities as required by Trident, such as equipment or property damage, theft, or unusual occurrences. 

• Any other duties as assigned by Trident. 

Required Education and Experience: 

• High School Diploma or equivalent  

• Two-year minimum of security experience 
    

Required License/Certifications:  

• Must possess a valid/current State Driver’s License 

• Must possess a valid/current State Guard Card  
   

Required Skills & Abilities: 

• Self-Control: This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. 

• Stress Tolerance: This role requires accepting criticism and dealing calmly and effectively with high-stress situations. 

• Persistence: This role requires persistence in the face of obstacles. 

• Initiative: This role requires a willingness to take on responsibilities and solve challenges. 

• Dependability: This role requires being reliable, responsible, dependable in fulfilling obligations, and excellent time management. 

• Critical Thinking: This role requires the ability to think clearly and rationally given a set of facts, and being an active learner. 

• Team Player: This role requires enthusiasm and a positive attitude to deliver a high level of customer service. 

• Interpersonal Skills: This role requires the ability to effectively communicate and interact with others at all levels. 

 
Working Environments/Physical Requirements: 

• You are required to drive a company vehicle between sites. 

• Flexibility to work all shifts, nights, weekends, holidays, and willingness to work overtime when needed. 

• You are required to work at multiple locations across varying conditions. 

• You are required to work inside and outside, regardless of weather conditions. 

• You are required to sit, stand, and walk for long periods of time. 

Company Benefits: 

• Medical, Dental & Vision Insurance 

• Retirement Plan 

 
Reporting Structure & Classification: 

• The Standard Assistance Supervisor is a full-time hourly non-exempt role that reports directly to the Security Lead. 

Compensation: 

• $30.75/hr ( $31.75/hr after a successful 90-day performance appraisal)  

Salary : $31 - $32