Product Delivery Manager III (Research & Discovery)

Trident Consulting is seeking a “Product Delivery Manager III" for one of our client in “Rosemead, CA”. A global leader in business and technology services.

Job Title: Product Delivery Manager III (Research & Discovery Product Manager)

Location: Rosemead, CA (Hybrid – Onsite Tue/Wed)

Job type: Contract w2 role

Business Unit: Product Management

Schedule: M–F, 8 AM – 5 PM

Duration: Full-time, 40 hrs/week

Pay rate : $61 – 70/hr on w2

Job Summary

The Product Delivery Manager III (Research & Discovery Product Manager) is responsible for transforming unclear business needs into clear, validated, and actionable problem definitions. This role is focused exclusively on research and discovery—not delivery management or people leadership. The ideal candidate will lead early-stage product exploration, customer research, journey mapping, and creation of Discovery Packets used by IT teams for accurate estimation and by leadership for investment decisions.

Key Responsibilities

1. Strategic Discovery & Problem Framing

Convert ambiguous business problems into fully defined opportunities with customer, business, and regulatory context.

Develop “shovel-ready” Discovery Packets to support IT estimation, capital approvals, and prioritization.

Collaborate with Senior Product Manager to create ROI models when needed.

Translate scattered backlog items into structured strategic themes.

2. Research & Validation Leadership

Lead customer research including interviews, usability tests, validation sessions, and prototype concept testing.

Utilize call center data, QM analytics, and operational insights to validate root causes.

Identify regulatory and compliance constraints in partnership with Senior Product Manager

Create service blueprints, journey maps, business rule definitions, and low-fidelity prototypes.

3. Stakeholder Alignment & Scope Management

Work closely with Domain Product Managers to understand cross-channel impacts and early-stage constraints.

Support definition of MVP boundaries to ensure IT estimates align with validated scope.

Ensure discovery artifacts are consistent, complete, and transition smoothly into the estimation or execution phases.

Required Qualifications

• Bachelor’s Degree in a business, technical, or related discipline (or equivalent experience).
• 5 years of experience in Discovery, UX Research, Product Strategy, or Service Design.
• Expertise in journey mapping, service blueprinting, and early-stage prototyping.
• Strong analytical, synthesis, facilitation, and problem-solving capabilities.
• Ability to translate user needs and operational insights into measurable business value.

Preferred Qualifications

• Experience working in large-scale, regulated enterprise environments.
• Familiarity with customer research methodologies and data-driven decision-making.

Work Environment

• Hybrid work model (onsite Tuesday and Wednesday).
• Reporting location: 2031 Walnut Grove Avenue, Rosemead, CA.
• Time reporting: Weekly timesheets, time in/time out format.

About Trident: Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022