Information Technology Manager

We’re hiring for a “IT Manager” role in “Dublin, CA (Hybrid)” with one of our industry-leading clients. This is a long-term opportunity, with competitive pay, and the team is actively scheduling interviews.

Role: IT Manager

Location: Dublin, CA (Hybrid)

Employment Type: W2 Contract

Rate: $65 - 70/Hour

Must have:

• Microsoft Teams and manager experience
• Manager, IT - Unified Communications (Microsoft Teams & Audio Video Conferencing).

Role Summary:

The Manager, IT - Unified Communications is responsible for the strategy, delivery, and operational support of Microsoft Teams and enterprise audio/video conferencing services across the organization. This role owns Teams meetings, voice, conferencing rooms, and AV platforms, ensuring reliable, secure, and high quality collaboration experiences for end users and executives. The manager leads a small team and partners closely with IT, Facilities, Security, and business leaders to support hybrid work at scale.

Key Responsibilities:

Microsoft Teams & Collaboration Platforms

• Own the administration and lifecycle management of Microsoft Teams, including meetings, policies, voice, and integration with conferencing technologies
• Lead adoption, optimization, and ongoing enhancements of Teams audio/video services, including conference room experiences (e.g., Teams Rooms)
• Partner with security and compliance teams to ensure Teams configurations align with corporate policies and regulatory requirements.

Audio Video Conferencing & Meeting Room Technology

• Oversee enterprise audio/video conferencing infrastructure, including Teams, Zoom, WebEx, and room based AV systems (Poly Preferred?)
• Ensure high availability, performance monitoring, and proactive issue resolution for executive and business critical meetings
• Coordinate with Facilities and vendors on conference room standards, upgrades, and new builds.

Operational Leadership

• Lead and mentor a team responsible for UC and AV support (L1/L2/L3), including performance management and skills development
• Own vendor relationships, contracts, and licensing related to conferencing and collaboration platform
• Develop and enforce standards, documentation, and best practices for conferencing technologies.

Strategy, Reporting & Continuous Improvement

• Define the roadmap for collaboration and AV services, aligned to hybrid work and business strategy
• Track usage, performance metrics, and user satisfaction; report trends and recommendations to senior IT leadership
• Stay current on emerging collaboration and AV technologies and recommend innovations where appropriate.

Required Qualifications:

• 8 years of experience in Unified Communications, Collaboration Platforms, or AV Services, with manager level responsibility
• Strong hands on knowledge of Microsoft Teams, including meetings, voice, and conferencing capabilities
• Experience managing enterprise audio/video conferencing environments, vendors, and support teams
• Working understanding of networking, AV hardware, codecs, and collaboration room technology.

Preferred Qualifications:

• Experience supporting executive level or high visibility conferencing environments
• Prior ownership of Teams Rooms, large conference spaces, or hybrid workplace initiatives
• Microsoft Teams or Unified Communications certifications (preferred, not required).

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com.

Some of our recent awards include:

• Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
• Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
• Received the TechServe Excellence award.
• Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
• Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.