Implementation Analyst

Trident Consulting is looking for a "Analyst I, Implementation" @ Jacksonville, FL (Hybrid - office)” for one of our clients.

Job Role: Analyst I, Implementatio

nLocation: Jacksonville, FL (Hybrid - office) Local candidate onl

yContract Type: Only W

2Rate Card: $20- 25/hr on W

2Experience: 5

Job Descriptio

n:Responsibilitie

• s:Implements FIS imaging and payments solutions (ImageCentre, DirectLink, Orbograph, Voyager, Host Integration, API) for banking and financial institution clien
• tsServes as both Project Manager and Technical Analyst on small projects; Technical Analyst on large multi-product engagemen
• tsClient-facing role requiring strong communication, solutioning, and stakeholder management skil
• lsMust work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-li
• veUp to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignmen

t)
Functional & Domain Knowled

• ge:Strong financial industry and items processing domain knowle
• dgeUnderstanding of teller and distributed capture workflows within banking environme
• ntsAbility to review client teller capture and sort pattern requirements and provide efficient, supportable soluti
• onsKnowledge of image cash letter processing, duplicate detection, and remittance workfl
• owsFamiliarity with banking ERP, accounting systems, and check clearing platfo

rms
Platform & Application Knowle

• dge:Image Centre — installer, configuration, and training proficiency required across all prof
• ilesDirect Link Teller — teller capture and sort pattern configuration, Host Integration knowl
• edgeOrbograph CAR/LAR — strong definition and configuration knowledge requ
• iredVoyager — implementation and support knowledge (applicable profi
• les)Image Retrieval API — strong knowledge of API integration and image retrieval workf
• lowsDuplicate Detection and Image Cash Letter (ICL) knowledge prefe

rred
Project & Client Manage

• ment:Run small-scope projects independently as both Project Manager and Technical An
• alystServe as Technical Analyst on larger, multi-product, cross-functional implementation pro
• jectsManage client expectations, scope, and escalations through go-live and stabilization p
• hasesLead client calls, training sessions, and on-site go-live support activ
• itiesQuick thinking and proactive communication in deadline-driven client environ

ments
Technical S

• kills:Strong SQL knowledge — querying, troubleshooting, and data vali
• dationStrong item processing knowledge including teller capture, distributed capture, and sort pattern requir
• ementsAbility to read and interpret data file layouts; perform data field mapping and conversion an
• alysisProduct-to-product migration experience; add-on and work order technical project de
• liveryCross-team collaboration and technical resource coordi
• nationRequirements gathering, gap analysis, and technical solut

ioning
Soft Skills & Work Requir

• ements:Excellent written and verbal communication skills; strong training and documentation ab
• ilitiesAbility to translate client business requirements into technical platform so
• lutionsAttention to detail, quality focus, and independent j
• udgmentAdaptability and resilience; ability to manage multiple priorities simulta
• neouslyMust be available to work US business hours (North America clien
• t base)After-hours and weekend availability required for minimum 2 weeks post go-live per new

client
About Trident Con

sulting:Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional s

ervices.We specialise in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, an