What are the responsibilities and job description for the Desktop Support Engineer position at Trident Consulting?
Trident Consulting is seeking a "Desktop Support Engineer" for one of our clients in Avon Lake, Ohio, A global leader in business and technology services.
Role: Desktop Support Engineer
Location: Avon Lake, Ohio - Onsite
Duration: Contract
Rate: $20-22/Hr
Primary Skills
Hardware & Software Support
- Installation, configuration, and repair of Windows and Mac workstations
- Troubleshooting operating systems and application software (Office apps, Outlook, Teams, OneDrive)
Networking & Infrastructure
- Mounting servers, switches, patch panels into racks
- Basic networking setup and maintenance
Customer Interaction & Documentation
- Guiding users through installations and configurations
- Creating technical documentation and maintaining service logs
Secondary Skills
Security & Device Management
- FileVault encryption/decryption
- Mobile Device Management (MDM) for Outlook, Teams, Microsoft Authenticator
Enterprise Tools & Services
- Basic Office 365 services, Active Directory, user login methods
- Ticket handling for incidents/service requests (INC, SR)
- Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA
Peripheral & Automation Knowledge
- Printers, scanners, and office automation products
About Trident:
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include:
- Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
- Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
- Received the TechServe Excellence award.
- Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
- Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
Salary : $20 - $22