Customer Care Representative

Trident Consulting is seeking a "Customer Care Representative” for one of our clients in "Madison, WI” A global leader in business and technology services.

Role: Customer Care Representative

Location: Madison, WI (Onsite)

Pay Rate: $24/hr. on W2

Duration: 05/26/2026 to 11/13/2026

About the Role

We are seeking a detail-oriented Entry-Level Customer Service Representative to support commercial operations at Madison, WI. This is an entry-level role focused on order management, customer support, and administrative processing within a fast-paced biotech environment.

You will be responsible for accurately processing customer orders, handling inquiries, and supporting shipping, invoicing, and ERP-based transactions. Full training will be provided.

Key Responsibilities

• Process customer orders via phone, email, EDI, and web using ERP systems (e.g., Business Central)
• Respond to customer inquiries and provide order status updates
• Contact customers for order clarification and issue resolution
• Generate lot numbers and pick lists for shipping support
• Prepare and send invoices (email and mail) for daily orders
• Maintain accurate order records and documentation
• File departmental documents and maintain records
• Process credit card payments in ERP system
• Manage EDI transactions including purchase orders and required documentation
• Process sample requests
• Post invoices and close out daily business activities
• Support internal departments with order-related coordination
• Attend meetings as required
• Complete Quality Management System (QMS) training and tasks
• Perform general office and administrative duties as assigned
• Follow company policies and employee handbook guidelines

Required Skills

• Good customer service skills
• Basic computer skills
• Ability to communicate via phone and email professionally
• Attention to detail and accuracy in data entry
• Ability to follow instructions and standard procedures (SOPs)
• Willingness to learn ERP systems (Business Central or similar)
• Basic organizational and time management skills

Qualifications

• High School Diploma or equivalent required
• No prior experience required (entry-level role)
• Training will be provided on the job

About Trident Consulting

Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.

We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.