What are the responsibilities and job description for the Technical Support - Technical Assistant I position at Tricon Solutions?
Job Title: Technical Support - Technical Assistant I
Location: Monroeville, PA
Job Type: W2 Contract
Duration: 1 year
Key Responsibilities
-
Level I: 0-3 years
- Provides support for technical issues.
- Identifies, researches and resolves routine technical problems of low complexity.
- Responds to telephone, email and on line requests for technical support.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- May coordinate with other teams or departments to resolve user problems.
- May perform password re-sets for users.