What are the responsibilities and job description for the Technical Writer position at TriCom Technical Services?
Job Details
Summary
We are seeking a detail-oriented Technical Writer to join our team in Kansas City. This role focuses on creating, updating, and maintaining technical documentation within ServiceNow Knowledge, ensuring content is clear, accurate, and accessible to both technical and non-technical audiences.
Responsibilities
- Develop, maintain, and update technical documentation, guides, and knowledge base articles in ServiceNow Knowledge.
- Collaborate with subject matter experts to gather information and ensure content accuracy.
- Ensure documentation adheres to company style guides and quality standards.
- Format, edit, and proofread content using Adobe Pro/Adobe Standard and Microsoft Office 365.
- Work with cross-functional teams to support documentation needs for processes, software, and IT systems.
- Continuously review and improve documentation for clarity, accessibility, and effectiveness.
Requirements
- 2 years of experience as a technical writer.
- Proficiency with ServiceNow Knowledge or similar knowledge management tools.
- Strong skills in Adobe Pro or Adobe Standard for document creation and editing.
- Proficiency in Microsoft Office 365 applications (Word, Excel, PowerPoint, etc.).
- Excellent written and verbal communication skills.
- Ability to translate complex technical concepts into clear, concise documentation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $35
