PC Technician – Service Desk

Location: Eden Prairie, MN (100% Onsite)

Position Type: Contract (Approximately 2 to 4 Months)

Work Authorization: or required (No H-1B / No 3rd Parties)

Role Overview

We are seeking a reliable, hands-on PC Technician to support everyday endpoint management, device preparation, and end-user hardware deployments.

This role is centered on core desktop support—specifically preparing, handling, imaging, and deploying PC hardware. You will ensure workstations and laptops are properly imaged, configured, and staged for onboarding, while assisting with hardware replacements and basic Active Directory tasks.

What You Will Do

• Image and Provision PCs: Perform hands-on imaging, staging, and endpoint setup for end-user laptops and desktops.

• Handle PC Hardware: Perform component replacements, physical desktop setups, workstation deployments, and memory upgrades.

• Manage Inventory: Prepare devices for deployment, update inventory records, and properly retire end-of-life hardware.

• Support Basic Active Directory & Users: Assist with everyday desktop support tasks, standard onboarding setups, and basic user access needs.

• Process Service Desk Requests: Monitor ticket queues via ServiceNow to log, track, and complete standard service requests and deployment tasks.

Required Experience

• Hands-on PC Hardware Knowledge: Direct experience working with laptop and desktop hardware, including component replacements, memory upgrades, physical setups, and BIOS configurations.

• Windows OS & Desktop Support: Practical understanding of Windows operating systems and common desktop support workflows.

• Device Imaging & Deployment: Demonstrated experience imaging, provisioning, and staging PC workstations for end users.

• Active Directory Fundamentals: Comfort working with basic Active Directory tasks and standard account/device management.

• Troubleshooting & Technical Communication: Ability to clearly explain PC concepts, diagnose basic hardware issues, and assist end users effectively.

Preferred Experience

• ServiceNow: Hands-on experience managing service requests or support tickets using ServiceNow.

• Microsoft Intune: Basic familiarity with Intune for device provisioning or endpoint management.

Salary : $25 - $31