ACH Support Specialist

Responsibilities

• Provide Level-3 application support for IBM Financial Transaction Manager (FTM) ACH retail payments processing software including rotating 24x7 on-call support.
• Under limited supervision, assist in all activities associated with the installation, configuration, and initial testing of IBM's Financial Transaction Manager for ACH (FTM ACH) solution, running on IBM AIX platforms.
• Design deployment packages and author installation instructions to produce a high-quality, repeatable deployment process.
• Provide Level-3 technical support for production issues, testing activities, root cause analysis, and permanent remediation.
• Work with other teams to standardize, refine, and constantly improve FTM ACH deployment practices and documentation.
• Develop, write, and execute automated test plans and scripts in support of initial software verification testing.
• With little or no direction, use application development tools and utilities to analyze, research, troubleshoot, and resolve complex software problems.
• With limited guidance, write scripts to automate deployment steps, monitor system health, perform automated testing, and interface with other on-premise platforms and applications.
  
  

Requirements

• 3 years of experience providing Level-3 application support for IBM FTM ACH retail payments processing software.
• Strong Unix (IBM AIX) technical skills.
• Experience providing Level-3 technical support for production issues, testing activities, root cause analysis, and permanent remediation.
• Strong troubleshooting skills and ability to perform thorough, methodical research to investigate problems and produce detailed written explanations of research results.
• Experience in system installation, configuration, build, deployment, automation, and support in a complex, distributed environment.
• Demonstrated ability to coordinate the resolution of complex problems under stressful situations.
• Ability to provide rotating 24x7 on-call support.
  
  

Preferred

• Experience with WebSphere, Db2, MQ, or transferable skills.
• Experience using ServiceNow, Jira, automated testing tools and concepts, SharePoint, and Visio.
  
  

This is a 12-month 100% REMOTE Contract opportunity. 100% Paid employee Medical/Dental Benefits, Paid Time Off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.