Tribe Med Spa – Front Desk Manager/Receptionist/ Team Lead

Reports To: General Manager

Position Overview

Tribe Med Spa is seeking a motivated, reliable, and organized Front Desk Manager/Receptionist/ Team Lead to oversee daily operations at our Lutz location. This role is ideal for a self-starter who thrives in an independent environment while maintaining strong communication with remote leadership.

You will be responsible for managing front desk operations, supporting providers and clients, leading in-office processes, and ensuring exceptional customer experiences. While the General Manager provides virtual support and oversight, you will be the primary on-site leader.

Key Responsibilities- Front Desk & Client Experience

• Greet and assist clients in a warm, professional manner
• Manage scheduling, confirmations, and cancellations
• Process payments, memberships, and packages
• Handle phone calls, texts, and online inquiries
• Maintain accurate client records and documentation
• Resolve client concerns with professionalism

Office & Operations Management

• Open and close the facility according to protocols
• Maintain cleanliness and organization of reception and treatment areas
• Monitor and restock supplies and inventory
• Coordinate with vendors and service providers
• Ensure compliance with spa policies and procedures
• Maintain safety, sanitation, and HIPAA standards

Leadership & Team Support

• Serve as on-site leader during most operating hours
• Support providers and staff with daily needs
• Assist with onboarding and training of new team members
• Reinforce company standards, culture, and expectations
• Report staffing or performance concerns to management

Administrative & Reporting Duties

• Prepare daily and weekly reports (sales, bookings, inventory, issues)
• Track performance metrics and goals
• Communicate updates, challenges, and opportunities to management
• Assist with marketing initiatives and promotions
• Support implementation of new systems and procedures

Sales & Revenue Support

• Promote services, memberships, and retail products
• Upsell and cross-sell appropriately
• Ensure promotional offers are communicated and executed
• Help drive bookings and retention

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 2 years of experience in customer service, medical spa, hospitality, or management
• Strong organizational and time-management skills
• Excellent written and verbal communication
• Ability to work independently and problem-solve
• Proficient with scheduling and EMR systems
• Professional appearance and demeanor
• Reliable transportation and punctuality

Preferred Experience

• Previous medical spa, aesthetics, or healthcare experience
• Leadership or supervisory background
• Experience working with remote management
• Sales or commission-based experience

Work Environment

• Primarily independent on-site role
• Virtual support and supervision from General Manager
• Fast-paced, client-focused environment
• Requires multitasking and adaptability

Performance Expectations

• Maintain high client satisfaction ratings
• Ensure smooth daily operations
• Meet or exceed booking and revenue goals
• Uphold Tribe Med Spa brand standards
• Maintain consistent communication with leadership

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Employee discounts on services and products
• Growth and advancement opportunities

Schedule

• Full-time (Hours vary based on business needs)
• Occasional evenings or weekends

Growth Opportunities

This role offers potential advancement into full management or multi-location leadership as Tribe Med Spa expands.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining relevant experience and interest in the role.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Lutz, FL 33559 (Required)

Ability to Relocate:

• Lutz, FL 33559: Relocate before starting work (Required)

Work Location: In person

Salary : $20