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Residential Assistant Program Manager

Triangle
Malden, MA Full Time
POSTED ON 4/16/2026
AVAILABLE BEFORE 6/16/2026

Position: Assistant Program Manager (Residential)

Reports to: Program Manager

Hours: Full-time/32 hrs. Wednesday-Friday 12:00pm-8:00pm and Saturday 8:00am-4:00pm

Location: Lawrence Street

Triangle's Expectation of Employee:

  • Adheres to Triangle Policy and Procedures
  • Acts as a role model within and outside Triangle Performs duties as workload necessitates
  • Maintains a positive and respectful attitude
  • Communicates regularly with supervisor about Department issues
  • Demonstrates flexible and efficient time management and ability to prioritize workload
  • Consistently reports to work on time prepared to perform duties of position
  • Meets Department productivity standards

Essential Duties and Responsibilities:

  • Support individuals as needed or directed in problem solving, personal care, medical care, socialization, and leisure activities.
  • As assigned by the program manager, schedule staff coverage of all shifts by appropriate, well-trained staff.
  • Document staff meeting minutes.
  • Ensure all necessary medical and psychiatric appointments are scheduled and attended.
  • Plan/transport/accompany individuals to appointment or assignment of staff to accompany individual.
  • Ensure medical notes are written and follow up is as ordered by doctor.
  • Ensure medication is handled and administered by certified staff in keeping with DDS/DPH Medication Admiration Program guidelines.
  • Ensure medication is ordered, tracked, and stored as regulations require (oversight of medication closet.)
  • Monthly review all Medication Treatment Forms to ensure that they are valid and updated as needed.
  • Confer with Program Manager for advice, support and resolve problems.
  • Print monthly documentation including, but not limited to, behavior data collection sheets, daily progress notes, task analysis forms and any other pertinent forms.
  • Assist in the development and implementation of behavior support plans.
  • Work with staff/individuals to promote growth in each of the QUEST quality of life areas (i.e., Individual control, respect and dignity, relationships, community memberships, personal growthaccomplishments, personal wellbeing, and community integration).
  • Know and adhere to all safety policies and emergency procedures.
  • Know basic emergency facts regarding all individuals living at the residence.
  • Monitor individual funds and review the financial transaction records.
  • Knowledge of budget. Shop for household supplies within the existing budget.
  • Monitor individual funds and review the financial transaction records, which include but are not limited to weekly audits as well as an end of month audit.
  • Ensure the residence is maintained in a safe and clean manner.
  • Maintain Triangle property in good and sanitary conditions. Inform the Program Manager of any maintenance issues.
  • Assist with new program development.
  • Attend training as directed by the program manager.
  • Assume additional duties as assigned by the program manager.

Qualifications

  • At Least 3 Years of experience and knowledge of Residential Program Management
  • Bachelor's degree in Social Work or related field.
  • 4-7 years' experience working in for a social services or related organization.
  • MA Driver's License (and reliable car), Medication Administration Certification, CPR and First Aid, Human Rights Officer training. On-the-job training may be provided in some of these areas.

Language Skills

  • Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members.

Americans with Disability Specifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary.com Estimation for Residential Assistant Program Manager in Malden, MA
$80,132 to $106,832
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