Assistant Program Manager - Residential

The Residential Assistant Program Manager (APM) will work with and under the supervision of the Program Leadership in creating and fostering an environment that is safe, therapeutic, highly-structured, nurturing, supportive and positive for all children, families, staff and community partners in order to provide high quality residential treatment and integrated services.  The Assistant Program Manager is responsible to ensure Residential Counselors and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities as well as a stable, consistent, safe, and structured living environment. Assistant Program Managers will focus on modeling leadership and supporting the growth of a program that seeks to embrace and empower the children served every day.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title.  Employees may be requested to perform tasks other than those specifically presented in this description.

Programming:
 

• Support the Program Leadership in coordinating programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
• Actively collaborate with clinicians and/or multidisciplinary team to ensure therapeutic environment including conducting and modeling group programming
• Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
• Support residential counselors in planning and executing daily routine, schedule, and activities for assigned dorm; ensure daily schedules are adhered to and that Residential Counselor staff are actively engaging with children
• Coaching and giving feedback to Residential Counselor staff, ensuring they are adhering to policy and procedures surrounding supervision and active engagement

• Assist in the coordination of referrals, intakes and discharges. Supporting with tours, welcoming new youth, and inventory
• Work a combination of in ratio and out of ratio time each week, providing care and support to all children served, modeling proper engagement, shift structure and behavior support for Residential Counselors
• Provide trainings required by licensing and regulatory bodies as assigned; collect/submit documents related including training participation/attendance logs
• Adhere to and collaborate effectively on treatment and behavioral management plans for individual clients.  Ensure Residential Counselors are signing plans and executing properly
• Provide antecedent management and behavior de-escalation techniques in full alignment with agency model of crisis management curriculum
• Interface with collaterals, stakeholders, and families providing excellent customer service and creating a welcoming environment
• Care for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properly
• Ensure all spaces support the therapeutic purpose of programming and advocate for the needs of clients and staff with respect to all Italian Home properties

Personnel:

• Support a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and regular supervision to Residential Counselors
• Participate in and/or lead debriefing of staff and children for any serious behavioral incidents or restraints
• Follow House Supervisor Manual and ensure respectful and professional interactions and constant communication with clients, peers, supervisors, Residential Counselors
• Verify completion of comprehensive and accurate documentation such as incidents, service notes, shift log, meal reports, and eHana reports by the end of shift
• Complete Campus Log by end of shift and ensure timely communication
• Participate in interviewing, hiring and disciplining, of Residential Counselors
• Responsible for on-boarding training and shadowing for Residential Counselors

• Facilitate regularly scheduled training and regular individual and group supervision to Residential Counselors.
• Apply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Agency Handbook and all programmatic policy and procedures
• Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles
• Obtain and maintain Safety Care certification without permanent restrictions
• Obtain and maintain First Aid and CPR certification

ESSENTIAL QUALIFICATIONS:

• Minimum of 18 months experience working with children and families with at least one year of residential experience
• 6 months experience in a supervisor role preferred
• Bachelors level degree preferred
• Valid Massachusetts Driver’s License and ability to drive our vehicles required
• Demonstrated commitment to supporting, nurturing, teaching, and empowering children and employees
• Demonstrated experience in ensuring the highest standard of care for children
• Superior follow up/follow through on tasks and assignments 
• Demonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations 
• Required to bend, reach, move and lift 75 pounds
• Strength in working collaboratively, and the ability to complete work independently
• Calm, thoughtful, safe and quick response to emergencies
• Must be able to understand and apply principles taught in trainings and seminars to the milieu, including all behavior management training
• Office operations knowledge (email, MS Word, internet, etc.) and ability to effectively use agency systems
• Other tasks as assigned

Italian Home for Children is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, height, weight, or any other characteristic protected by applicable federal, state, or local laws.

We are dedicated to ensuring a fair hiring process and an equitable work environment. If you require accommodations during the application, and/or interview process, please contact hr@italianhome.org.

The hourly wage for this role is $22.50-24.50 per hour USD. This number does not reflect additional compensation-related benefits such as PTO, medical and life insurance, EAP, and the Italian Home for Children 403(b) retirement plan.

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Salary : $23 - $25