What are the responsibilities and job description for the IT Specialist position at Triangle Home Services LLC?
Job Title: IT Specialist
Location: Apex, NC
Position Type: Full-Time, In-Office (5 days a week)
Pay Rate: $22-$26/hour based on experience
About Us
Triangle is a leading pest control and lawn care company with a reputation for delivering effective and reliable solutions to our customers. Our team is committed to providing exceptional customer service and maintaining high standards of customer service.
Position Overview
If you enjoy a role where no two days are exactly the same, this is for you. You will bridge the gap between hands-on IT support, reporting, and inventory logistics. You will be the go-to person for troubleshooting daily tech issues, managing inventory, and stepping up to anchor the IT department when the IT Manager is away.
Key Responsibilities
IT Support & Ticketing: Own the internal IT help desk. Triaging, troubleshooting, and resolving daily hardware and software tickets for our team.
Inventory Management: Track, organize, and manage company tech assets and operational inventory. Ensure that we are fully stocked at all times.
Reports Management: Maintain and manage specific reports and data visualizations.
IT Department Coverage: Serve as the primary backup and point of contact for the IT department during the Manager’s absence.
Experience & Education Requirements
We value diverse backgrounds and recognize that skills can be built through different paths. This role requires a baseline of IT experience depending on your education: 4 years with a High School diploma, 2 years with an Associate degree, or 0–1 years with a Bachelor’s degree. We also highly prefer candidates with service industry experience and familiarity with Workwave products.
Technical & Core Requirements
Google Workspace Proficiency: Strong experience using and administering Google Enterprise products.
Data Basics: A foundational understanding of SQL (ability to run basic queries) and Tableau (ability to navigate and interpret dashboards).
On-Site Availability: This is a fully in-office position (5 days a week) at our Apex, NC office.
Problem-Solver Mindset: Adaptable, resourceful, and ready to take ownership of projects.
Are you ready to?
Do what you love, with people you love, making a massive difference, being compensated appropriately and having time for other passions.
Benefits
Health Insurance (Medical, Dental, Vision)
Paid Time Off & Company Paid Holidays
Company Paid Short-term Disability & Long-term Disability
401(k) Program & Company Match
Employee Assistance Program
Financial Assistance Programs
This is an in office position.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $22 - $26