CSR

Customer Specialist

Job Title: Customer Specialist

Location: United States - North Carolina - Triangle Area 

Area of Interest: Customer Service, Marketing, Sales, Call Center

Position Type: Full Time

Pay: $19 Hourly- Plus Commission-DOE

Are you a customer-focused communicator and love to make sales? Are you looking to join a dynamic team and a place to grow? Look no further! We are seeking a motivated and personable Call Center Agent to join our dedicated Customer Service and Inside Sales team at Triangle Home Services.

About Us

Triangle is a leading pest control and lawn care company with a reputation for delivering effective and reliable solutions to our customers. Our team is committed to providing exceptional customer service and maintaining high standards of customer service.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner.

• Provide information about our services, pricing, and packages to potential customers.

• Assist existing customers with inquiries, service scheduling, and account management.

• Effectively communicate the benefits of our services and upsell where appropriate.

• Maintain accurate and up-to-date customer records in our CRM system.

• Address and resolve customer complaints or concerns, striving to turn negative experiences into positive outcomes.

• Achieve individual and team sales targets and performance metrics.

Qualifications

• Prior experience in customer service and/or sales, preferably in a call center environment.

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and a customer-first mindset.

• Genuine passion for helping others and building relationships.

• Ability to identify customer needs, including those not directly stated.

• Comfortable with sales techniques and the ability to upsell services.

• Proficient computer skills, including experience with CRM systems.

• Empathetic, patient, and able to handle challenging customer interactions.

• Detail-oriented with exceptional organizational skills.

• Positive attitude and a strong team player.

• High school diploma or equivalent; some college education preferred.

• Monday - Saturday with rotating weekends between the hours of 7:30am and 6:00pm

Are you ready to?

Do what you love, with people you love, making a massive difference, being compensated appropriately and having time for other passions.

Benefits

• Health Insurance (Medical, Dental, Vision)

• Paid Time Off & Company Paid Holidays

• Company Paid Short-term Disability & Long-term Disability

• 401(k) Program & Company Match

• Employee Assistance Program

• Financial Assistance Programs

This is an in office position.  There may be times when you are asked to work at home, however, the majority of your time will be in office. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.