What are the responsibilities and job description for the Operations Disputes Specialist-Nashua, NH position at Triangle Credit Union?
Essential Functions/Responsibilities:
Responsible for ATM/Debit Card Disputes: Process disputes filed by members in a timely
manner. Review non-member chargebacks and process non-member adjustments. Work closely
with the front-line staff and external Debit Card processor/Vendor for resolution. Prepare timely
notification to members. Keep the Operations Manager informed of any issues or potential issues
as they arise. Maintain procedures for all assigned tasks. Maintain knowledge of current rules and
regulations associated with responsibilities.
- Review the daily settlements and process debit card exceptions. Maintain tracking logs for all
disputes received and update accordingly based on the progression of the case. Also maintain a
log for case closures to aid in the reconciliation process. Ensure these are accurate and up to date
daily.
- Prepare write off forms for management review and post journal entries for completed write offs.
Perform monthly reconciliations to the general ledger. Assist with monthly reporting as
necessary.
- Provide backup support for other departmental duties including but not limited to Automated
Clearing House (ACH), Share Drafts, Remote Deposit Capture (RDC), ATM deposit processing
and Fed Returns.
- Additional duties as assigned