What are the responsibilities and job description for the Clinical Nurse Liaison position at Triage Staffing?
The Clinical Nurse Liaison is an experienced Registered Nurse responsible for providing clinical expertise, guidance, and support to internal teams, traveling healthcare professionals, and healthcare client partners. This role ensures clinicians are clinically prepared, appropriately matched to assignments, and supported throughout their contracts. This individual will collaborate with recruiting, sales, compliance, and operations teams to maintain the highest standards of clinical quality, patient safety, and clinician success. The position also plays a critical role in clinical issue resolution, traveler advocacy, education, and continuous quality improvement initiatives.
Major Position Responsibilities
- Serve as the primary clinical resource for internal teams, traveling clinicians, and healthcare facility partners.
- Provide clinical guidance related to scope of practice, competency validation, and patient care concerns.
- Conduct clinical prescreen interviews and review resumes, skills checklists, and work histories to assess candidate competency and assignment readiness.
- Support clinician onboarding and assignment success through clinical competency validation and readiness assessments.
- Provide ongoing clinical support to traveling clinicians, addressing questions, concerns, and practice challenges during assignments.
- Partner with recruiting, sales, compliance, and leadership teams to align clinicians with appropriate assignments and address clinical performance concerns.
- Investigate and resolve clinical complaints, incidents, or performance concerns, ensuring appropriate documentation and follow-up.
- Facilitate conflict resolution between clinicians and healthcare facilities when clinical issues arise.
- Develop and deliver clinical education and training for internal teams on specialties, competencies, and healthcare staffing needs.
- Monitor clinical trends, feedback, and incident data to identify opportunities to improve clinician preparation, processes, and assignment success.
- Support quality and process improvement initiatives that promote patient safety and reduce assignment disruptions.
- Build trusted relationships with clinicians and facility partners while upholding the organization’s clinical quality standards.
Required Skills, Abilities, Education and Experience
- Active Registered Nurse (RN) license in good standing
- BLS certification required
- Bachelor of Science in Nursing (BSN) preferred
- Minimum 5 years of clinical experience in an acute care hospital setting
- Experience in high-acuity or specialty areas (e.g., ICU, ER) preferred
- Prior travel nursing experience preferred
- Leadership experience (charge nurse, educator, or similar role) preferred
- Strong understanding of hospital workflows, specialties, and clinical competency standards
- Ability to assess clinician skill alignment with staffing assignments
- Strong investigation, critical thinking, and decision-making skills
- Ability to manage complex clinical issues and high-stress situations
- Communication & Collaboration
- Excellent interpersonal, written, and verbal communication skills
- Ability to communicate effectively with clinicians, recruiters, sales teams, and hospital leadership
- Collaborate cross-functionally with recruiting, sales, compliance, and operations teams
- Highly organized with the ability to manage multiple priorities simultaneously
- Strong attention to detail and documentation accuracy
- Self-motivated, proactive, and adaptable in a fast-paced environment
- Collaborative team player with a strong customer service mindset
- Promote a culture of clinical excellence, accountability, and professionalism while supporting organizational growth and client satisfaction
Work Environment
- In-office with flexibility to work from home with manager approval
- Standard business hours with occasional flexibility to support urgent clinical issues
We're not just about the money (although, let's be honest, that's pretty sweet). You'll also enjoy:
- Unlimited Time Off & Flexible Hours: Battery low and in need of a recharge? Do it! Need a mental health day? Go for it! Family emergency? We've got your back.
- Kick-ass Culture: Think casual dress, ping pong tournaments, celebrating personal milestones, and on-site gyms. We're all about working hard, playing hard, and celebrating wins together.
- Leadership that Rocks: Our team is passionate about growth, both yours and ours. We offer training, coaching, and an open-door policy, so your ideas are always heard.
- Benefits Galore: Health insurance, 401k match, paid maternity leave... we've got you covered.
Employer’s Rights
- This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.
EEOC Statement
- Triage Staffing is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.