Hotel Front Desk Agent

Triada is a quaint, charming and intimate 56 room property welcoming applicants who are able to provide genuine and effortless service according to Marriott Brand Standards. Our priority is ensuring all guests have a superior experience - exactly like nothing else. Movie Colony Hotel is a modernist gem, designed by architect Albert Frey in 1935, the Movie Colony Hotel is a seamless blend of vintage Hollywood style, with a modern, South Beach vibe.

You must be able to curate a welcomed atmosphere and comfortable environment, sustain a positive feel good experience from start to finish. As a candidate you should be professional, articulate, detailed, responsible, reliable, dedicated who can easily converse with guests in person and over the phone.

Responsibilities will include check in/check outs, reservations, guest inquiries and requests, showing the property and sharing its history. Ideally, your skills allow you to orchestrate with ease in a fast-paced environment, show initiative in slow moments and be proactive doing that something extra for our guests – small subtle touches make for everything.

General Responsibilities

Provide prompt, friendly, courteous and professional guest service. To perform check-in / check-out of hotel guests in a timely and professional manner. Register guests, issue room keys, provide information on hotel services, local area and room location. Answer phones in a prompt and courteous manner. Be proficient on the use of the Property Management System. Have a good understanding of all of hotel operating procedures. Accurately process all cash and credit card transactions in accordance with the established procedures. Administrative responsibilities such as data entry, reporting etc. Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions in order to ensure total guest satisfaction. Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports. Read and document all events, incidents in the communication log. Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees. Be proficient on the use of all front office equipment such as credit card machine, copier and fax. Be willing and able to work any shift. Have complete knowledge of room types and offered rate plans. Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows. Process cancellations and modifications to reservations. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Promote team work and quality service through daily communications and coordination with other departments.

Open Availability: Work all shifts, Days, Evenings, Overnight, Weekends & Holidays.

Physical: Able to stand for long periods of time, lift, move, carry luggage.

Attitude: Authentic, Positive, Energetic, Sincere, Professional, Motivated, Analytical

Interactive: Can engage with a multitude of diverse personalities and dynamics.

Computer Skills: Opera PMS, MSI Cloud, Excel, Word, Outlook, Copier & Fax savvy.

Language: English, bilingual a plus.

Job Type: Full time, part time to start

Required experience:

Hotel Front Desk: 1 years

Required license or certification:

Driver's License

Pay: $17.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $18