Front Desk Agent

Position Overview

At The Westin Rancho Mirage, our mission is to empower guests to be at their best. As a Welcome Ambassador, you are the first and last impression of the resort, creating a warm, welcoming, and seamless arrival and departure experience for every guest.

This role is ideal for individuals who are passionate about service and eager to grow within a luxury resort environment. The Welcome Ambassador supports daily Front Office operations while delivering friendly, efficient, and personalized service. Through thoughtful interactions and attention to detail, you will help create a calming and restorative atmosphere that reflects Westin’s commitment to wellness and well-being.

Key Responsibilities

Guest Arrival & Departure Experience

• Greet guests with genuine warmth and professionalism upon arrival and departure.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Provide clear information about resort amenities, dining outlets, wellness facilities, and property features.
• Answer guest questions and respond promptly to requests or concerns.
• Ensure all guests feel recognized, valued, and cared for during their stay.

Service & Brand Standards

• Maintain a polished and professional appearance in alignment with brand standards.
• Contribute to a welcoming, calm, and organized lobby environment.
• Support Westin’s wellness philosophy by promoting amenities that help guests feel their best.
• Follow all service standards and operational procedures consistently.

Front Office Operations Support

• Accurately process payments, room assignments, and guest information.
• Coordinate with Housekeeping, Bell Services, Engineering, and other departments to fulfill guest requests.
• Maintain knowledge of daily arrivals, departures, group activity, and special events.
• Assist with lobby flow and guest service needs during peak times.
• Escalate guest concerns to leadership when appropriate.

Guest Loyalty & Engagement

• Recognize and acknowledge Marriott Bonvoy members and ensure applicable benefits are delivered.
• Promote Marriott Bonvoy enrollment in a friendly and informative manner.
• Record guest preferences and feedback to support personalized future stays.

Job Qualifications

Education & Experience

• High school diploma or equivalent required.
• Previous customer service experience preferred (hospitality, retail, restaurant, or similar environments).
• Hotel or resort experience is a plus; comprehensive training will be provided.

Skills & Competencies

• Friendly, positive, and guest-focused attitude.
• Strong verbal communication skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Willingness to learn and grow within the hospitality industry.

Physical & Schedule Requirements

• Ability to stand for extended periods.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Occasional light lifting may be required.

Salary : $20