What are the responsibilities and job description for the Office Manager position at TRIAD MSO?
Title: Office Manager
Job Category: Triad Complete Healthcare
Location: Shawnee, Ok
Position Type: Full-Time
Compensation: Competitive Wages
Triad Complete Healthcare is seeking a highly professional, detail-oriented, and proactive Office Manager to oversee the daily operations of our clinic. This leadership role is essential to maintaining an organized, efficient, and patient-centered environment. The ideal candidate is an effective multitasker with strong organizational, communication, and leadership skills, and a commitment to delivering an exceptional patient experience.
At Triad, you’ll find a welcoming, supportive, and collaborative workplace. Our team members consistently share how meaningful it is to be part of Triad Complete Healthcare—and we are proud of the culture we’ve built together.
This Position Offers
- Medical, Dental, and Vision Insurance
- Very Competitive Pay
- Paid Time Off (PTO)
- Paid Holidays
- Schedule Flexibility
Role Description
The Office Manager serves as the central coordinator of clinic operations. This position oversees front office functions, supports providers and staff, and ensures patients and families receive professional, efficient, and courteous service at every point of contact.
Roles and Responsibilities
- Oversee daily front office operations to ensure a professional, organized, and welcoming experience for patients, visitors, staff, and providers.
- Supervise scheduling and intake processes, ensuring appointments, referrals, and encounter documentation are completed accurately and efficiently.
- Maintain accurate patient records, including demographics, insurance eligibility, and benefit verification, while proactively addressing coverage issues with patients and providers.
- Manage prior authorization processes by coordinating with insurance payers, securing approvals for tests and procedures, and communicating authorization delays or coverage concerns to physicians and staff.
- Promote operational efficiency by prioritizing tasks, monitoring workflow, and reviewing documentation for accuracy and completeness.
- Oversee financial accountability of front office operations, including daily cash and payment entries, balancing, and preparation of deposits.
- Provide leadership and clear communication between patients, staff, and physicians to foster a positive, efficient, and collaborative clinic environment.
- Ensure strict compliance with confidentiality policies and all applicable regulations, including HIPAA standards.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field strongly preferred.
- Proven ability to lead, supervise, and coordinate staff and office operations in a professional healthcare or business environment.
- Strong written and verbal communication skills with the ability to interact effectively with patients, families, providers, and staff.
- Previous medical clinic or healthcare office management experience preferred; general office administration experience required.
- Demonstrated customer service excellence and problem-solving skills with a patient-focused approach.
- Ability to analyze and interpret insurance benefits, manage billing workflows, and perform basic mathematical and financial tasks.
- Knowledge of medical terminology and front office healthcare operations.
- Thorough understanding of confidentiality standards and full compliance with HIPAA regulations.
- Proficiency in typing (40 WPM) and experience using office software and EMR systems.
Preferred Skills
- Leadership & Communication: Strong interpersonal skills to guide staff, collaborate with providers, and build trust with patients and families.
- Critical Thinking & Problem-Solving: Ability to assess workflow needs, prioritize competing responsibilities, and make informed decisions that support clinic efficiency and patient outcomes.
- Compassion & Professionalism: Maintains empathy for patients while confidently managing staff and front office operations.
- Technical Proficiency: Skilled in EMR systems and office software, with the ability to train and support staff.
- Insurance & Authorization Expertise: Experience verifying coverage, interpreting insurance benefits, and managing prior authorizations to reduce delays and optimize patient access to care.