Welcome Concierge

Triad Bank is a full-service financial institution established in 2005 with a mission to provide a wide range of commercial and personal banking services to closely held businesses, their owners and families. Our relationship-based approach gives our valued clients the comfort of knowing all of their banking needs will be satisfied by a locally owned financial institution that provides creative solutions, exceptional service and a quick turn-around for any financial need.

The Welcome Concierge - Receptionist serves as the first point of contact for customers, clients, visitors, vendors, and employees, representing Triad Bank's brand, professionalism, and commitment to exceptional customer service. This role is responsible for managing front-desk operations, directing inquiries appropriately, and supporting administrative functions while maintaining confidentiality and compliance with banking regulations. Given the Bank's scale and regulatory environment, The Welcome Concierge - Receptionist must demonstrate sound judgment, discretion, and strong communication skills.

Key Responsibilities

• Greet and assist customers, clients, visitors, and vendors in a professional and welcoming manner.
• Manage a multi-line phone system, accurately route calls, take messages, and respond to general inquiries.
• Ensure adherence to building security protocols.
• Receive, sort, and distribute incoming mail, deliveries, and courier packages.
• Maintain reception area appearance to reflect a polished, professional environment.
• Provide administrative support such as data entry, document preparation, filing, file checkback and scanning.
• Interface with internal departments to ensure timely and accurate handling of inquiries.
• Protect confidential and sensitive information in accordance with Bank policy and regulatory requirements.
• Support special projects and other administrative duties as assigned.

Qualifications:

• High school diploma required; associate degree preferred.
• 2–5 years of receptionist or administrative experience, preferably in a corporate or financial services environment.
• Strong organizational skills and ability to manage competing priorities.
• Demonstrated discretion in handling confidential information.

At Triad Bank, we are caring professionals dedicated to our customers' and to each other's success. The high expectations we have for ourselves, the experience we provide to others, and our reputation in the community are paramount. Individuals who thrive best at our bank are genuine, humble, and confident people who can have fun together while being serious about their work and the success of the Bank.

Apply today