Deposit Operations Specialist II

Job Summary: The Deposit Operations Specialist II performs advanced deposit operations functions, including transaction processing, account research, and issue resolution. Ensures compliance with bank policies and regulatory requirements while supporting branches, assisting with exceptions, and serving as a resource for deposit products and procedures.

Key Responsibilities:

· Process daily exception items (NSFs, stop payments, overdrafts).

· Complete check adjustments, returned items, and deposit corrections.

· Maintain operational logs, dashboards, and internal databases to ensure real-time data accuracy.

· Assist in the daily checkback process by reviewing transactions for errors or irregularities and escalating issues as needed.

· Assist with legal orders and court document requests

· Review fraud detection systems, including Positive Pay, to limit the exposure of loss to bank clients and the Bank.

· Research and process deposit disputes, check fraud claims, and Reg E investigations.

· Support branch teams with research requests and operational guidance.

· Conduct onboarding and initial training for Deposit Operations Specialist I roles.

· Perform other duties as assigned.

Qualifications:

· 2–5 years deposit operations or relevant back-office experience.

· Minimum of high school diploma, bachelor’s degree or equivalent is preferred.

· Demonstrates exceptional customer service skills, both internal and external.

· Strong analytical and documentation skills.

· Exceptional attention to detail and organizational skills.

· Ability to manage sensitive information with discretion and professionalism.

· Demonstrates a strong team-oriented attitude, collaborating effectively with colleagues to achieve shared goals.

· Knowledge of Reg CC, Reg E, and UCC Article 4.

Recommended FLSA Status: Non-Exempt